LZ
Ludi Z
1 reviews | Active since Jun 2012
24 Nov 2017, 13:18
False advertising / information
Got the first of many SMS marketing from MWEB saying that fiber internet is now available in my area on 18 Octeber 2017. So tried to upgrade/switch to fiber on their website that was not working and the website said to contact them. So I did. After a 20 minute wait. They tell me that fiber is not available in my area. And when it does become available I will have to pay for the installation (today is for free) I asked for feedback and all I got was another SMS saying fiber is in my area. Not sure I want to deal with a company anymore that does not have any idea or communication between. Sales, Marketing and Technical.
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Mweb's replyOfficial
01 Dec 2017, 14:07Good day Viper Venom
Thank you for taking the time to bring this matter to our attention.
We really sorry to read of your experience and will inform the relevant persons to remove your number for the SMS list in the interim.
In that way, you will not receive these SMS's and you can contact our sales team in future if you wish to enquire about fibre availability.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply01 Dec 2017, 14:07
Official
Good day Viper Venom
Thank you for taking the time to bring this matter to our attention.
We really sorry to read of your experience and will inform the relevant persons to remove your number for the SMS list in the interim.
In that way, you will not receive these SMS's and you can contact our sales team in future if you wish to enquire about fibre availability.
Kind regards
MWEB Client Services
Best regards,