NS
Nishan S
1 reviews | Active since Dec 2017
01 Mar 2018, 13:51
False advertising from Mweb
Looking for a data connection solution I narrowed it down to Mweb 50GB @ R349pm and Telkom 80GB @ R369pm.
I called Mweb and asked the agent (Raeez) about their offering in comparison to the Telkom one. He advised that the Mweb offering is better because it is LTE-A while the Telkom one is LTE. Considering that LTE-A is theoretically 2 to 3 times faster than LTE I decided to go with Mweb.
Upon receiving the equipment I noticed that the Huawei B315 router provided only support LTE and not LTE-A. I called Mweb and Mpho in the technical department confirmed that the router does not support LTE-A. I also have written confirmation from Huawei that the router does not support LTE-A.
Since then I have been dealing with Saa**** in the cancellations department who also agreed with me that the package is being sold as LTE-A but the router does not support LTE-A.
To date I just keep getting empty promises of cancellation from Mweb and I'm on the verge or approaching the Advertising Standards Authority to report this matter where Mweb is selling something different from what they advertise.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
02 Mar 2018, 15:16Good day nishan-sitlu
Thank you for taking the time to bring this matter to our attention.
We believe that you have since been in contact with our Social Media team earlier this morning.
This matter has since been brought to the attention of the relevant persons to address and look into for you.
Once they have an update, they will directly be in contact to advise on the way forward.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply02 Mar 2018, 15:16
Official
Good day nishan-sitlu
Thank you for taking the time to bring this matter to our attention.
We believe that you have since been in contact with our Social Media team earlier this morning.
This matter has since been brought to the attention of the relevant persons to address and look into for you.
Once they have an update, they will directly be in contact to advise on the way forward.
Kind regards
MWEB Client Services
Best regards,
NS
Nishan S's updateReviewer Update
02 Mar 2018, 15:33Please may I have an expected turn-around time? This has been going on for over a week now and Mweb is debiting my account.
NS
Nishan S's update02 Mar 2018, 15:33
Reviewer Update
Please may I have an expected turn-around time? This has been going on for over a week now and Mweb is debiting my account.
NS
Nishan S's updateReviewer Update
07 Mar 2018, 07:39Still no response from Mweb and no resolution to the issue.
NS
Nishan S's update07 Mar 2018, 07:39
Reviewer Update
Still no response from Mweb and no resolution to the issue.