False Advertising and Bad service

I'm very Disappointed with Mweb. I signed up as a new customer and as they advertised I will get free installation and a free router. However on the 3rd Of April I had received an sms from web to say my service has been active (No router received and no one had come out to the unit for installation) I called in and was advised router was with the courier and will be delivered. Router was received later on the day. I called again and I advised I'm waiting for someone to come out regarding the installation because the ONT is not were I want it. I was told the line was activated because there was an ONT box already installed previously. I advised that not convenient form me as I work from home and need the box installed near my work Desk which is in the next room. I was advised this will be escalated and someone will get in touch with me to resolve the issue. The whole week went and no one got back to me. I called again on the 11th of April and was advisesd this has been escalated and is with the installation team and someone will get back to me. Again no one got back to me. I called again on the 13th of April. The lady then tells me that I will be charged for moved the box. Because it already installed previously. I am not happy with this because I need the box to be where I work. Also my connection is not really good because of the box and router been in another room. The lady just says I will be liable for the charges related to the moving of the Box. I'm really not happy as this Fibre is not helping me at all. The Adverti*****t clearly says Free Installation and I need the installation to be where I need it. Otherwise if no one can help. I will need to have this service cancelled and I will move to a more reliable service provider. The reference is MWB***8