False advertising
<p>The free modem pictured on your website is not the one I received. Now your sales department says I have to pay a cancellation fee because I do not want the modem you sent me. It's the same model of modem that I got almost four years ago! I don't appreciate your sales staff saying 'too bad, you signed a contract' when I did not sign up for that modem. Please void the contract as the advertised goods were not delivered.</p>
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Mweb's replyOfficial
26 Jan 2017, 11:31Good Day Juan,
Thank you for taking the time to raise your concerns.
Our customer care team has since been in contact with you.
The new black FON router which was delivered to you, is an improved version of the router. The router now has a Fibre port and the firmware on the router has been upgraded.
We understand that it is not the router which was advertised, however this is subject to stock volumes and router availability.
The router provided is also not an inferior model to the one advertised.
After our discussion, you have decided to keep the router which you have in your possession.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply26 Jan 2017, 11:31
Official
Good Day Juan,
Thank you for taking the time to raise your concerns.
Our customer care team has since been in contact with you.
The new black FON router which was delivered to you, is an improved version of the router. The router now has a Fibre port and the firmware on the router has been upgraded.
We understand that it is not the router which was advertised, however this is subject to stock volumes and router availability.
The router provided is also not an inferior model to the one advertised.
After our discussion, you have decided to keep the router which you have in your possession.
Please let us know should you require any further feedback or assistance.
Kind regards
MWEB Client Services
Best regards,