False advertising
<p>My 24 month contract with mweb signed on 2 September2015 is now conveniently changed by mwb from an amount of R295.00pm to R346.00pm. I can't see anything in the terms & conditions that gave them permition to change my contract. </p> <p>I signed this contract for an amount of R295.00pm for 5GB. If I was informed that my contract amount was going to change to R346.00pm I can sign up with someone like NEPIC and pay R399.00pm for uncapped date. I see this as false advertising because you offer a special but don't keep to the agreement yet you expect your customer to stay loyal to their contract. </p> <p>When I called the call centre there was no attempt to resolve this, I was referred back to the contract. Make me think that I will never sign a contract with mweb again.</p>
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Replies (2)
Mweb's replyOfficial
11 Nov 2016, 15:32Good day louisa-rautenbach-van-rooyen
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply11 Nov 2016, 15:32
Official
Good day louisa-rautenbach-van-rooyen
Your concerns have been escalated and heard, however we would like to reiterate that we have explained the series of events to you.
We now see this matter as closed from our side.
We apologise for the inconvenience you may have experienced and thank you for your feedback.
Kind regards
MWEB Client Services
Best regards,
Mweb's replyOfficial
11 Nov 2016, 15:33MWEB T&C's
http://www.mweb.co.za/legalpolicies/Terms/MWEBGeneralTermsandConditions.aspx
Extract
8.7 If any changes are proposed to any terms of an agreement between MWEB and a Network Operator and/or any third party supplier, which impacts on the provision of any services or products in terms of the Agreement, or if any changes to this Agreement are necessary because of new and/or amended legislation and/or changes to MWEB’s license conditions and/or any changes to our products and services and/or fees and charges relating thereto, MWEB shall subject to clause 2 above, be entitled to amend the terms, fees or charges for its services or products at any time on 30 (thirty) days’ notice to you as provided for in clause 21 below. However, should the Network Operator and/or third party supplier not provide MWEB with timeous written notice, or should any other circumstances beyond the reasonable control of MWEB occurs which does not enable MWEB to reasonably have the opportunity to give 30 (thirty) days’ notice, then MWEB will only be able to provide written notice to you within a reasonable period after MWEB is so notified, and in such event the notice period may be shorter than the aforesaid 30 (thirty) day notice period. The amendment will take effect on the date indicated in the notice.
Best regards,
Mweb's reply11 Nov 2016, 15:33
Official
MWEB T&C's
http://www.mweb.co.za/legalpolicies/Terms/MWEBGeneralTermsandConditions.aspx
Extract
8.7 If any changes are proposed to any terms of an agreement between MWEB and a Network Operator and/or any third party supplier, which impacts on the provision of any services or products in terms of the Agreement, or if any changes to this Agreement are necessary because of new and/or amended legislation and/or changes to MWEB’s license conditions and/or any changes to our products and services and/or fees and charges relating thereto, MWEB shall subject to clause 2 above, be entitled to amend the terms, fees or charges for its services or products at any time on 30 (thirty) days’ notice to you as provided for in clause 21 below. However, should the Network Operator and/or third party supplier not provide MWEB with timeous written notice, or should any other circumstances beyond the reasonable control of MWEB occurs which does not enable MWEB to reasonably have the opportunity to give 30 (thirty) days’ notice, then MWEB will only be able to provide written notice to you within a reasonable period after MWEB is so notified, and in such event the notice period may be shorter than the aforesaid 30 (thirty) day notice period. The amendment will take effect on the date indicated in the notice.
Best regards,