JB
Jerry B
1 reviews | Active since Oct 2010
13 Aug 2018, 11:36
False Advertising
I've been a good paying customer with mweb for many years. Now going over to fibre the lady and I settled on a 100 gig uncapped night surfer for R829.00 The next I received a mweb pamphlet in the post for 200 gig uncapped night data for R 759.00 and they refuse to give it me after I've sent it to the same lady twice. False Advertising
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Mweb's replyOfficial
13 Aug 2018, 14:23Good day PappaJerr
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed and will be escalated to the relevant persons.
We really sorry to hear of your experience and will certainly ensure that the team look into this matter to address it.
Once they have concluded their investigation into what transpired they will be in touch with you to provide you with feedback.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply13 Aug 2018, 14:23
Official
Good day PappaJerr
Thank you for taking the time to raise this matter with us.
As discussed with our client service consultant, this matter has now been addressed and will be escalated to the relevant persons.
We really sorry to hear of your experience and will certainly ensure that the team look into this matter to address it.
Once they have concluded their investigation into what transpired they will be in touch with you to provide you with feedback.
Should you have any further queries, please feel free to contact us.
Kind regards
MWEB Client Services
Best regards,