False Activation Service

The worst internet company I've come across. False information given when questioned. Last month they cut my line 4 days after the account was paid. I reached out to them and asked for a supervisor/manager to call me, to date no call back. Last week, I reached out to them as I wanted to do a change of payment due to their new system. I asked to this do this before hand so that I don't sit with downtime and was given various explanations. I called this morning and was told that as soon as the payment go through, the line will be activated. I called MWEB again to ask why my line is not activated and get told I need to wait for activation. I asked the consultant, what is the solution to getting this sped up as instead of waiting - I get told that I have to wait and there is no one to escalate the query to, I just have to wait. What narratives are these people been taught? Teach them how to deal with the query and how to offer a solution. What more must you do to get better services. MWEB, WAKE UP.