fairly good, but I h...

Hi Colleen,  It’s encouraging to hear that your overall experience with Mweb has been fairly good, although billing-related disconnections after payment has been made can understandably be frustrating and disruptive. Situations like this can create unnecessary inconvenience, especially when your account has already been settled. In many cases, these interruptions can happen when payment allocations or account updates have not yet fully reflected across all billing systems, which may result in an automated suspension being triggered incorrectly. Ensuring proof of payment is linked promptly and checking that the correct account reference is used can often help prevent repeat occurrences. Your feedback is valuable because consistency between billing and service continuity is an important part of the overall experience, and it’s clear this has impacted your confidence in the process. Kind regards,
The Mweb Team