1 reviews | Active since Mar 2026
FAILUTE TO PROPERLY CONNECT WI-FI ROUTER ETC.
On 18 March 2026 I wrote to Hellopeter in connection with my new application for services with Mweb to which the following response was received by Mweb on the same day. However, to date, my services has been suspended by Mweb and I have to date NOT used any fibre connection as no technician or employee of Mweb came out to properly connect my router. They demanded payment from me but for what? TO DATE I AM STILL NOT ABLE TO ACCESS THIS SERVICE! Please help. Below is a copy of previous communication. Many thanks.
Alfreda W 1 review | Active since Mar 2026
18 Mar 2026 at 07:00 Failure of installation and communication from M-web Disappointing service, non-assistance and unreliable to their clients. I am still waiting for installation of my devices and internet connection Unhappy customer Reply (1) Mweb’s reply 18 Mar 2026 at 08:41 Good morning, Alfreda.
We understand how frustrating it can be to wait for your installation and connection, especially when you’re wanting to get online quickly and without interruptions. We recognise the inconvenience this has caused and appreciate you sharing your experience with us.
We have since reached out to the team that handles Openserve installations and requested that they follow up and provide you feedback on the progress of your installation. We remain committed to ensuring this is progressed as quickly as possible.
Thank you for your patience as we work to ensure your connection is established as quickly as possible.
Kind regards, Mweb Team
Thank you for reaching out and for providing the detailed background, including the previous correspondence from March. We understand how frustrating and concerning this situation has been, especially given that the service has not yet been installed or used, and that the account has since been suspended despite no fibre connectivity being established. We acknowledge the inconvenience and distress this has caused.
The matter has been reviewed, and arrangements have been made for our Finance Team to reach out to you directly to address the account suspension, clarify the billing concerns, and explain the necessary steps on the way forward so that the installation process can proceed. This will also allow for alignment between the billing and provisioning aspects of the order to ensure the matter is handled correctly.
Your feedback regarding the installation delays, lack of communication, and billing experience will be shared with our Service Quality Team for review and improvement, as this is not the experience Mweb aims to provide.
Should you require any further assistance, please feel free to contact us via direct messaging on Hello Peter and we will continue to assist.
Kind regards,
Mweb Team
Thank you for reaching out and for providing the detailed background, including the previous correspondence from March. We understand how frustrating and concerning this situation has been, especially given that the service has not yet been installed or used, and that the account has since been suspended despite no fibre connectivity being established. We acknowledge the inconvenience and distress this has caused.
The matter has been reviewed, and arrangements have been made for our Finance Team to reach out to you directly to address the account suspension, clarify the billing concerns, and explain the necessary steps on the way forward so that the installation process can proceed. This will also allow for alignment between the billing and provisioning aspects of the order to ensure the matter is handled correctly.
Your feedback regarding the installation delays, lack of communication, and billing experience will be shared with our Service Quality Team for review and improvement, as this is not the experience Mweb aims to provide.
Should you require any further assistance, please feel free to contact us via direct messaging on Hello Peter and we will continue to assist.
Kind regards,
Mweb Team