Failure to restore fibre connection

Not internet for 3 consecutive days, they sent a technician to attend to the connection problem. He advised that they’d nothing wrong with connections and devices, my fibre would be fixed offsite in few minutes. After an hour contacted MWeb since the issue is not resolved, I was advised that there’s an outage, I asked why it’s not reflecting on the app and why did they send a technician. They couldn’t give a reason or diagnosis. Today when I contacted them they don’t know what might be the problem. Can you please fix this I need internet to perform my side hustle jobs. Is MWeb going to find pay for the loses.