Failure to reconnect internet for relocating subscriber

Good afternoon! I am reluctant to reward even one star to the above group of companies as we are already three weeks past the promised three week turnaround time promised upon first request to arrange for internet connection. My son in a final year MSc(genetics) student at the University of Pretoria. He relocated from an increasing cocroach invested flat in Hillcrest to a garden flat in Waterkloof. In order to make a smooth connectivity change the service provider was informed in advance because we anticipated a delay. He is currently preparing his study report for final evaluation. The academic year is drawing to a close and time is therefore of utmost importance. Having his final work interrupte for SIX weeks is absolutely not acceptable. Numerous fruitless emails were sent, telephone calls have resulted in being transferred to a network of people who could not even suggest a solution. My son in extremely stressed to the detriment of his own wellbeing and the peace of mind of the family. I am now turning to you in utmost desperation . Please help. Kindest regards Dr Leonora Pretorius I have proof of the emails and a screenshot of the telephone record. Reference: Ticket MWB ********** Subscriber relocation ********** **********