NM
Nikki M

1 reviews | Active since Jan 2012

08 Sept 2015, 09:06

Failure to move my ADSL back From telkom

In April I moved premises, I followed all the instructions by notifying Mweb. Mweb then released the ADSL portion of my account to Telkom pending completion of the Telkom move to the new exchange. Once Telkom confirmed the line was up, I notified Mweb of the new number, and that they can take the ADSL back.<br> <br> This was not done. 5 months later, after more than one complaint on email, I am still stuck with an DSL bill from Telkom, that is now in arrears because I have a set payment for a line rental going off with Telkom. MWEB Has done nothing but make empty promises that they will get Sales to resolve this issue. <br> <br> I'm disappointed with the service. I've been with Mweb for over 8 years now, and in that time I moved 3 times, the previous moves were fine, and they handled the ADSL/Telkom move well, this time around its shocking!!! <br> <br> I am now R1150 in arrears with Telkom I've made arrangements to pay off the amount with Telkom but after my complaints MWEB Has done nothing - I seriously consider cancelling my services with them. I don't need a mailbox if I can use Gmail, so its a waste of money to stay with them if they won't host my ADSL!

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Replies (1)
Mweb
Mweb's reply08 Sept 2015, 11:59
Official
Hello nikkimeyer,

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services