FAILURE TO DELIVER

After being a MWEB client for almost 10 years, I had possibly the worst service from the in the last month. Once they have your money, you can basically go f&%k yourself. At least you *****ed yourself you might get some satisfaction, but none from MWEB.<br> <br> Over the past month I've been met with:<br> <br> - Lies<br> - Empty promises<br> - Being put on hold for 15 minutes after asking to speak to higher authority(SALES DEPARTMENT)<br> <br> I've spoken to people like Jason, Vusi etc.<br> <br> Aside from 2 or 3 sales people I've had luck with, MWEB SALES in general is a big F&%K$P<br> <br> If I were to place an amount on the number of failed calls I made to this so-called service provider I would need to be credited with a few months free internet.<br> <br> How long does it really take to apply for a line speed increase through Telkom (plus/minus 10 days) . So far it's been 19 working days, two faults logged to Telkom later and I am nowhere.<br> <br> I've had more help from a Sales Manager (Janet Gysman) than the minions who answers the sales calls<br> <br> Technical department, the firstline technicians help has been EXCELLENT to date.<br> <br> If I don't some positive feedback soon, the next step is to cancel my account I guess.