Failure to assist and *********** staff Kyle

<p>We recently asked Mweb to take over our ADSL Line from Telkom and upgrade it to a 4MBPS line from 2MBPS. The lady that we spoke to said she will do everything and change it to a 4MBPS line. She said after all that is done, i will get an sms to confirm that everything is done. The sms came through and the line was never upgraded. Our internet connection has been bad since Saturday till now and we hardly connect. We have been trying to call and lines are not getting answered. We have now spent a lot of money being on hold on the line and not geting any service and we still having a bad connection. My partner called in a few minutes ago to try and get help, as i am very busy and do not get a chance to call. He spoke to Kyle who was very arrogant, rude and not willing to help at all. Im very disappointed and frustrated as Mweb is not willing to upgrade my line to 4MBPS. Kyle said he can see the request (including the notes made by the person that i spoke to that we need a 4mbpson the system that we need a 4MBPS Line), but refused to assist. This is a fault on mweb side and i dont like it that we have to be inconvenienced by all this.</p> <p>MAY YOU GUYS UPGRADE MY LINE TO 4MBPS LINE NOW AS PER MY REQUEST. IF YOU GUYS ARE FAILING OR YOU DONT WANT TO DO IT, LET ME KNOW AND I CAN IMMEDIATELY LOOK FOR ANOTHER SERVICE PROVIDER ASAP.</p> <p>I HAVE SPENT TOOO MUCH MONEY HOLDING ON THE LINES AND NOT GETTING ASSISTANCE. THE ACCOUNT NUMBER IS ********** 2. MY LINE IS ********** 270</p>