HW
Hedley W
1 reviews | Active since Aug 2026
01 Sept 2026, 14:30
Failure by MWEB
I recently reported that I lodged a request on 28 Jul to move my MWEB connection to a new location. MWEB continue to be destructive after many days of frustrating communications with MWEB
Helpful (0)
Replies (5)0
Replies (5)
Mweb's replyOfficial
01 Sept 2026, 14:36Hello Hedley
We understand how frustrating this has been, particularly after lodging your moving-home request on 28 July and then having to deal with ongoing communication without a clear resolution. Moving home is stressful enough without having to repeatedly chase your internet service as well.We’ve reached out to our Moving Homes Activations team, who manage moving-home orders. They’re actively reviewing your order for the new location and will email you with an update and the details of the next steps as soon as possible.We appreciate your patience while the team works through this with you and hope to get your move on track.
Kind regards,
The Mweb Team
We understand how frustrating this has been, particularly after lodging your moving-home request on 28 July and then having to deal with ongoing communication without a clear resolution. Moving home is stressful enough without having to repeatedly chase your internet service as well.We’ve reached out to our Moving Homes Activations team, who manage moving-home orders. They’re actively reviewing your order for the new location and will email you with an update and the details of the next steps as soon as possible.We appreciate your patience while the team works through this with you and hope to get your move on track.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 14:36
Official
Hello Hedley
We understand how frustrating this has been, particularly after lodging your moving-home request on 28 July and then having to deal with ongoing communication without a clear resolution. Moving home is stressful enough without having to repeatedly chase your internet service as well.We’ve reached out to our Moving Homes Activations team, who manage moving-home orders. They’re actively reviewing your order for the new location and will email you with an update and the details of the next steps as soon as possible.We appreciate your patience while the team works through this with you and hope to get your move on track.
Kind regards,
The Mweb Team
We understand how frustrating this has been, particularly after lodging your moving-home request on 28 July and then having to deal with ongoing communication without a clear resolution. Moving home is stressful enough without having to repeatedly chase your internet service as well.We’ve reached out to our Moving Homes Activations team, who manage moving-home orders. They’re actively reviewing your order for the new location and will email you with an update and the details of the next steps as soon as possible.We appreciate your patience while the team works through this with you and hope to get your move on track.
Kind regards,
The Mweb Team
Best regards,
HW
Hedley W's updateReviewer Update
01 Sept 2026, 14:46This is shocking. Again MWEB do nothing to rectify their continued bad bad service
HW
Hedley W's update01 Sept 2026, 14:46
Reviewer Update
This is shocking. Again MWEB do nothing to rectify their continued bad bad service
HW
Hedley W's updateReviewer Update
01 Sept 2026, 14:47And any emails to *** continue to bounce
HW
Hedley W's update01 Sept 2026, 14:47
Reviewer Update
And any emails to *** continue to bounce
HW
Hedley W's updateReviewer Update
01 Sept 2026, 14:48 Your email couldn't be forwarded from *** to another email address. When Office 365 tried to send your message, the receiving email server outside Office 365 reported an error. hedley Office 365 updatemyorder Sender Action Required
HW
Hedley W's update01 Sept 2026, 14:48
Reviewer Update
Your email couldn't be forwarded from *** to another email address. When Office 365 tried to send your message, the receiving email server outside Office 365 reported an error. hedley Office 365 updatemyorder Sender Action Required
Mweb's replyOfficial
01 Sept 2026, 14:52Hello Hedley
The moving home order query has already been assigned - our teams will update you on the next steps directly via email.
Kind regards,
The Mweb Team
The moving home order query has already been assigned - our teams will update you on the next steps directly via email.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Sept 2026, 14:52
Official
Hello Hedley
The moving home order query has already been assigned - our teams will update you on the next steps directly via email.
Kind regards,
The Mweb Team
The moving home order query has already been assigned - our teams will update you on the next steps directly via email.
Kind regards,
The Mweb Team
Best regards,