SN
Sibongile N
1 reviews | Active since May 2024
02 Apr 2026, 12:46
Fails promises
Mweb promised me a free month for April, I was advised that I will not pay for my premium by AbdulRahim Otto from the Retentions Customer Representative department. I tried making a follow up via email and he never responded. I cant Mweb to take countability on what they promise their clients.
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Mweb's replyOfficial
02 Apr 2026, 12:49Hi Sibongile, we completely understand your frustration and acknowledge how important it is for promises made to be honoured. To ensure this is addressed properly, we’ve requested that our Retentions Team look into your case and assist with the premium adjustment for April as advised. They will follow up with you directly once your account has been reviewed and the necessary actions have been taken. We truly appreciate your patience while we work to resolve this promptly. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply02 Apr 2026, 12:49
Official
Hi Sibongile, we completely understand your frustration and acknowledge how important it is for promises made to be honoured. To ensure this is addressed properly, we’ve requested that our Retentions Team look into your case and assist with the premium adjustment for April as advised. They will follow up with you directly once your account has been reviewed and the necessary actions have been taken. We truly appreciate your patience while we work to resolve this promptly. Kind regards,
The Mweb Team
The Mweb Team
Best regards,