failing to deliver on contract agreements.

my internet was off since 28th until i cancelled on the 1st of June 2020 and i cannot get hold of any person to assist to fix the issue, the voice prompts does work and it keeps on fail to send the OTP pin to verify the caller, i have lost R150 air time or more just to listen to a voice machine. it was only when i said i wanted to be a "new subscriber" when the phone was answered swiftly.

i then cancelled my contract with MWEB and asked for them to reverse the debit order that is taken in advance. which they failed to return as of today. i believe that mweb was in breach of contract when they failed to deliver the 4 days worth of internet and not providing easy access to resolve issues.

i would like to have my installment back that was paid in advance for the month of June 2020

i was long term customer that did not skip any payments for 4 years and they did not even attempt to compromise and of try to keep me as a client.

well done MWEB!!!