Failed fibre reconnection without solution

We moved house and we are still without Internet after 16 days. When finally getting through to Mweb, they place the blame on Vodacom. When getting through to Vodacom, they place the blame on Mweb. We are stuck. Something as simple as reconnecting a line has cost us thousands in airtime,not to mention the mobile data we've had to use to keep working from home. It's appalling that we pay for a product that doesn't exist. Infuriating.