AJ
Asanda J
1 reviews | Active since Apr 2026
14 Apr 2026, 21:02
Failed Activation
Worst service. Made an order with them in Feb, waited 5+ weeks for the WiFi to be activated, ended up having to cancel the order because they were failing to activate. Now I constantly have to follow them around on cancelling my order and fetching their infrastructure
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Mweb's replyOfficial
15 Apr 2026, 09:14Morning Asanda.
Thank you for taking the time to share your experience. We understand how frustrating it is when an installation takes longer than expected and then still requires follow-ups after cancellation, especially after already investing time and patience into the process. We have reached out to the team that handles all Vumatel orders directly. They will review your request and come back to you via email or call as soon as possible with a clear update on the cancellation and infrastructure collection process. Your feedback has also been noted and escalated internally so we can improve turnaround times and communication during order fulfilment. We remain committed to ensuring this is properly resolved for you and that you receive the necessary closure on your request.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. We understand how frustrating it is when an installation takes longer than expected and then still requires follow-ups after cancellation, especially after already investing time and patience into the process. We have reached out to the team that handles all Vumatel orders directly. They will review your request and come back to you via email or call as soon as possible with a clear update on the cancellation and infrastructure collection process. Your feedback has also been noted and escalated internally so we can improve turnaround times and communication during order fulfilment. We remain committed to ensuring this is properly resolved for you and that you receive the necessary closure on your request.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply15 Apr 2026, 09:14
Official
Morning Asanda.
Thank you for taking the time to share your experience. We understand how frustrating it is when an installation takes longer than expected and then still requires follow-ups after cancellation, especially after already investing time and patience into the process. We have reached out to the team that handles all Vumatel orders directly. They will review your request and come back to you via email or call as soon as possible with a clear update on the cancellation and infrastructure collection process. Your feedback has also been noted and escalated internally so we can improve turnaround times and communication during order fulfilment. We remain committed to ensuring this is properly resolved for you and that you receive the necessary closure on your request.
Kind regards,
The Mweb Team
Thank you for taking the time to share your experience. We understand how frustrating it is when an installation takes longer than expected and then still requires follow-ups after cancellation, especially after already investing time and patience into the process. We have reached out to the team that handles all Vumatel orders directly. They will review your request and come back to you via email or call as soon as possible with a clear update on the cancellation and infrastructure collection process. Your feedback has also been noted and escalated internally so we can improve turnaround times and communication during order fulfilment. We remain committed to ensuring this is properly resolved for you and that you receive the necessary closure on your request.
Kind regards,
The Mweb Team
Best regards,