Extremely Upset with Telkom ( also impacts MWeb)
Our landline has been faulty since last year November 2017. The technician was out to see and that was basically all they did. In the meantime evet so often I get a message to say my fault is been seen to. In January 2018 the Technician comes to finally fix the problem and ehst normally happens ADSL line gets cut to fix my landline. We run a small business from home srveral calls to Mweb and meanwhile spending R60.00 a day on Data and every second day R110.00 airtime On top of our rentals to Telkom and paying for our ADSL monthly that's Our cost. But you see Telkom vehicles all over in Surrey Estate Athlone but no one out to fix our lines. They constantly feeding you a load of hog wash . We know in Feb 2018 and still no lines ..these are just some of the messages I've received from Telkom: Telkom SA: Dear Customer, Fault 128CWZ011117 has been created for Service ID ********** 040. Telkom SA: Telkom will endeavour to resolve this problem within 2 days. Please refer to the Telkom app for further information regarding your fault. Telkom SA: Dear Customer, Fault 135CWK190118 has been created for Service ID ********** 525. Telkom will endeavor to resolve the problem ASAP. Please refer to the Telkom app for further information regarding your fault. Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. (4) Telkom SA: Dear customer, We are still aware of your fault. We understand your frustration and endeavor to have your fault repaired. Please refer to the Telkom app for further information regarding your fault. (4)
Good day
Thank you for bringing this to our attention.
We have logged a DSL line fault to Telkom for you in order to assist.
Your reference numbers are as follows:
MWEB - MWB***
Telkom - 135CWK190118
Kind regards
MWEB Client Services
Good day
Thank you for bringing this to our attention.
We have logged a DSL line fault to Telkom for you in order to assist.
Your reference numbers are as follows:
MWEB - MWB***
Telkom - 135CWK190118
Kind regards
MWEB Client Services
