LB
Louise B
1 reviews | Active since Mar 2019
04 Sept 2026, 15:17
Extremely unhappy with MWeb
Honestly I am having no luck with Mweb. My email is compromised and it is still not sorted. I am trying to run a business but with not much luck. My emails are just disappearing in front of my eyes. The don't go to junk . They just disappear. Mweb has told me that the back office needs to fix it. But it just does not get fixed at all and nobody gets back to me.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
04 Sept 2026, 15:34Hi Louise,We genuinely understand how stressful this must be, especially when you’re trying to run your business and your emails are disappearing without explanation. We also recognise how frustrating it is to be told that the matter needs to be handled by the back office, only to be left waiting without an update.We can confirm that your matter has been escalated to the relevant team for further investigation under reference EMS-1866. Our teams are actively working on the matter and will review what is happening with your email service.We’ll continue following this through with the relevant team and keep you updated directly as soon as we receive feedback on the findings and next steps.We appreciate you raising this with us and allowing our team to get the matter properly investigated.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
Best regards,
Mweb's reply04 Sept 2026, 15:34
Official
Hi Louise,We genuinely understand how stressful this must be, especially when you’re trying to run your business and your emails are disappearing without explanation. We also recognise how frustrating it is to be told that the matter needs to be handled by the back office, only to be left waiting without an update.We can confirm that your matter has been escalated to the relevant team for further investigation under reference EMS-1866. Our teams are actively working on the matter and will review what is happening with your email service.We’ll continue following this through with the relevant team and keep you updated directly as soon as we receive feedback on the findings and next steps.We appreciate you raising this with us and allowing our team to get the matter properly investigated.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
Best regards,
Mweb's replyOfficial
04 Sept 2026, 15:34Hi Louise,We genuinely understand how stressful this must be, especially when you’re trying to run your business and your emails are disappearing without explanation. We also recognise how frustrating it is to be told that the matter needs to be handled by the back office, only to be left waiting without an update.We can confirm that your matter has been escalated to the relevant team for further investigation under reference EMS-1866. Our teams are actively working on the matter and will review what is happening with your email service.We’ll continue following this through with the relevant team and keep you updated directly as soon as we receive feedback on the findings and next steps.We appreciate you raising this with us and allowing our team to get the matter properly investigated.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
Best regards,
Mweb's reply04 Sept 2026, 15:34
Official
Hi Louise,We genuinely understand how stressful this must be, especially when you’re trying to run your business and your emails are disappearing without explanation. We also recognise how frustrating it is to be told that the matter needs to be handled by the back office, only to be left waiting without an update.We can confirm that your matter has been escalated to the relevant team for further investigation under reference EMS-1866. Our teams are actively working on the matter and will review what is happening with your email service.We’ll continue following this through with the relevant team and keep you updated directly as soon as we receive feedback on the findings and next steps.We appreciate you raising this with us and allowing our team to get the matter properly investigated.
Kind regards,
The MWEB Team
Kind regards,
The MWEB Team
Best regards,