SH
Shakeel H
1 reviews | Active since Nov 2021
16 Apr 2026, 08:51
Extremely terrible service. Waste of time and money.
Been trying to contact Mweb retentions for 2 days. The automated idiotic voice prompt keeps saying I'm first in line, and all the representatives are currently busy. TWO days in a row. 15/04/2026 on the phone with 3 different agents who transferred me to retentions, spent over 2 hours on the phone. This is one of the most useless service providers I have ever dealt with. We are now on day 2, 16/04/2026. Holding for 15min. Again all representatives are busy, but I'm first in line. Mweb is quick to take your money, but no after service.
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Replies (2)
Mweb's replyOfficial
16 Apr 2026, 08:55Hello Shakeel.
Thank you for sharing this with us. We understand how frustrating and time-consuming this experience has been, especially after multiple attempts to reach our Retentions team without success. This is not the level of service we aim to provide, and your feedback has been taken seriously.
To ensure this is addressed without any further delay, we’ve arranged for our Retentions team to review your account and reach out to you directly. They will make contact to discuss your concerns and guide you through the next steps as a priority.
We appreciate your patience and the opportunity to address this for you properly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply16 Apr 2026, 08:55
Official
Hello Shakeel.
Thank you for sharing this with us. We understand how frustrating and time-consuming this experience has been, especially after multiple attempts to reach our Retentions team without success. This is not the level of service we aim to provide, and your feedback has been taken seriously.
To ensure this is addressed without any further delay, we’ve arranged for our Retentions team to review your account and reach out to you directly. They will make contact to discuss your concerns and guide you through the next steps as a priority.
We appreciate your patience and the opportunity to address this for you properly.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's replyOfficial
16 Apr 2026, 09:01Hi Shakeel, we can see how frustrating and exhausting this experience has been, especially after multiple transfers, long hold times across two days, and still not being able to reach Retentions despite being told you are “first in line.” That level of delay is understandably unacceptable when you’re actively trying to get assistance.
We’ve noted that you have already spoken with the Retentions team through prior interactions, and your concerns are being handled within that channel. However, the repeated difficulty in getting through and the extended wait times are not the standard of service expected.
This feedback has been taken seriously, as it reflects a breakdown in accessibility when support is most needed.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply16 Apr 2026, 09:01
Official
Hi Shakeel, we can see how frustrating and exhausting this experience has been, especially after multiple transfers, long hold times across two days, and still not being able to reach Retentions despite being told you are “first in line.” That level of delay is understandably unacceptable when you’re actively trying to get assistance.
We’ve noted that you have already spoken with the Retentions team through prior interactions, and your concerns are being handled within that channel. However, the repeated difficulty in getting through and the extended wait times are not the standard of service expected.
This feedback has been taken seriously, as it reflects a breakdown in accessibility when support is most needed.
Kind regards,
The Mweb Team
The Mweb Team