Extremely Terrible service. I would not recommend this service to anyone.

Totally disgusting ISP. Worst ISP I have ever had in my life. We moved to a new premises and I placed an order on the 20th of December 2023 for my line to be moved in January. Its the 17th January 2024 today and still no one has contacted me, They took money through a debit order but there is no Fiber installed yet at the new premises. I called MWEB hundreds of times and stayed on the phone for probably 2 hours at a time, no one could assist me or give me any feedback, so I decided to cancel with MWEB because they have given the incorrect contact number to the fibre providers and they could not get hold of me to come and do the installation. I have changed my number with MWEB 2 years ago, and still to this date, they did not even bother to change it on their system. I simply had enough and I cancelled my order with MWEB and told them I want nothing to do with them, then MWEB send me an sms stating that my move order has been cancelled, but they ****. I decided to move to another service provider that would be able to assist me with fibre internet, but now, they tell me that they can't do the installation because I have not cancelled with MWEB yet, AGAIN MWEB did not cancel my order/account like I asked. Now I have to wait for MWEB to someday cancel my account after I already cancelled, before a new ISP can assist me. This is not fair. Keeping a client on your (MWEB) system after they have cancelled is just totally unacceptable. MWEB has failed in all standards to do what their clients asks from them. They have made all the necessary mistakes. Please do yourself a favor, stay away from this ISP, because when the time comes for you to cancel with them, they will take their God given time to remove you from their system, before another ISP can assist you.