Extremely Slow Speeds and Non Existent Service

Have been with MWEB for over 10 years re Internet Service . Off and on during the time with them , internet speeds can slow dramatically . The latest has been happening over the past two weeks . I contacted MWEB via the email they allocated to me on Monday 14 October Received a response yesterday that I need to call MWEB or start a live chat ? Why did they not call me , than in response to my query . I included my phone number in the email ?

I than sent an email to their complaints dept , explaining my situation and also objecting to the fact that their first response was to tell me to call them instead of them calling me .

Today I receive an email response from the complaints dept asking for my ID Number and to verify all my contact details before they respond ,

So the query remains unattended to when they can easily link my account and profile to my MWEB username and email address .

In the meanwhile no action is being taken by MWEB to my queries . Pathetic Service

In addition MWEB keep charging for speeds that they do not deliver