Extremely poor service, unreliable Wi-Fi, and terrible customer support. I've been trying to cancel for three months, but my calls

URGENT: IMMEDIATE CANCELLATION OF MY MWEB ACCOUNT

To Mweb,

I am extremely frustrated and disappointed with the poor service I have received from your company.

Your network is down, and I am paying for a service that I cannot even use properly. I constantly have to switch my Wi-Fi on and off just to get it working, and this is completely unacceptable. I cannot do my work or carry on with my daily responsibilities because of your unreliable service.

What makes this situation even worse is that I have been trying to cancel my Wi-Fi for THREE MONTHS, and every time I call and explain that I want to cancel, my calls are conveniently dropped. How is it acceptable for a company to continue taking a customer's money while making it so difficult for them to cancel a service they are no longer satisfied with?

You are quick to disconnect customers when payments are reversed, quick to hand accounts over, and quick to take money through debit orders, but when a customer needs assistance, nobody seems willing to help. This is absolutely unacceptable!

I have given Mweb more than enough chances, and my patience has run out. I will not continue paying for a service that does not meet the standard I am paying for.

I AM REQUESTING THE IMMEDIATE CANCELLATION OF MY MWEB SERVICE, EFFECTIVE TODAY. Do not process another debit order for the upcoming month. I do not want to continue with this service, and I do not want to be charged for another billing cycle.

Please do not respond with empty apologies, scripted responses, or sweet talk. I have heard enough. I need action, not excuses. I expect written confirmation of my cancellation, the effective cancellation date, and confirmation that no further charges will be processed.

I have been more than reasonable, but I will not be taken for granted as a paying customer. This matter needs to be resolved today.

CANCEL MY SERVICE TODAY!

Regards, A very unhappy and extremely disappointed customer