Extremely Poor Service & Unauthorized Orders – I Demand a Full Refund Immediately

I am furious with the complete lack of professionalism and competence from this company. First, your website clearly advertises that Evotel is available in our area. The very first thing your sales agent asked was our installation address, which we provided. We placed the order in good faith. Two weeks later, the order was suddenly cancelled because “Evotel does not have infrastructure” in our area. What a complete waste of time! I immediately requested a refund and asked to cancel any and all deals. I was tired of waiting and made that very clear. Then, to my absolute shock, I discovered yesterday that a brand new order has been captured without any authorization from me. How are your agents placing orders on my behalf without my permission? This is completely unacceptable and raises serious concerns about how you handle customer data and security. I tried using your online portal to resolve this, but it kept me waiting for nearly three hours with the same useless automated responses. Surely you have working phones in your office? Not once did anyone bother to pick up the phone and call me. I asked multiple times whether you have any alternative service that can actually provide us with reliable WiFi, and I never received a single proper answer. Your website gives false information about coverage, your agents place unauthorized orders, your support is non-existent, and you continue to waste my time while trying to get a proper answer.