NS
Neliswa S
1 reviews | Active since Sept 2026
02 Sept 2026, 18:07
Extremely Poor Service – Line Still Not Released
Extremely Poor Service – Line Still Not Released
I cancelled my Mweb service well in advance, and my line has already been deactivated. The only thing that needs to happen now is for Mweb to release the line so that my new service provider can connect me.
Unfortunately, this has turned into an absolute nightmare. I have called Mweb multiple times, wasting both my time and airtime, and every consultant gives me a different answer.
The first consultant told me the issue had been escalated so that the line could be released immediately. When I called again later, I was kept on hold for well over 40 minutes, only to eventually be told that the line had already been released. Yet here I am again, still having to call Mweb because the line has clearly not been released and my new provider still cannot connect me.
I am being sent from pillar to post, with no one taking ownership of the issue. This is incredibly frustrating and completely unacceptable.
I would not recommend Mweb to anyone. The level of service and lack of accountability has been pathetic.
Please release my line and resolve this issue immediately.
Helpful (0)
Replies (12)0
Replies (12)NS
Neliswa S's updateReviewer Update
02 Sept 2026, 18:35Account Id: ***8
NS
Neliswa S's update02 Sept 2026, 18:35
Reviewer Update
Account Id: ***8
Mweb's replyOfficial
03 Sept 2026, 08:24Hello Neliswa,
We understand how frustrating it must be to be left waiting for your line to be released while trying to get connected with your new provider. A line handover should be a smooth process, and it is never our intention to cause our customers frustration or uncer*****y during the transition. Having reviewed the account, we can confirm that the line has been successfully released. This should allow your new ISP to proceed with the takeover process on their side.Your feedback regarding your experience and the challenges encountered during the release process will be shared with our Service Quality Team for review and improvement.We hope this brings some clarity to the matter. Should you require any further assistance, please feel free to continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to be left waiting for your line to be released while trying to get connected with your new provider. A line handover should be a smooth process, and it is never our intention to cause our customers frustration or uncer*****y during the transition. Having reviewed the account, we can confirm that the line has been successfully released. This should allow your new ISP to proceed with the takeover process on their side.Your feedback regarding your experience and the challenges encountered during the release process will be shared with our Service Quality Team for review and improvement.We hope this brings some clarity to the matter. Should you require any further assistance, please feel free to continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 08:24
Official
Hello Neliswa,
We understand how frustrating it must be to be left waiting for your line to be released while trying to get connected with your new provider. A line handover should be a smooth process, and it is never our intention to cause our customers frustration or uncer*****y during the transition. Having reviewed the account, we can confirm that the line has been successfully released. This should allow your new ISP to proceed with the takeover process on their side.Your feedback regarding your experience and the challenges encountered during the release process will be shared with our Service Quality Team for review and improvement.We hope this brings some clarity to the matter. Should you require any further assistance, please feel free to continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating it must be to be left waiting for your line to be released while trying to get connected with your new provider. A line handover should be a smooth process, and it is never our intention to cause our customers frustration or uncer*****y during the transition. Having reviewed the account, we can confirm that the line has been successfully released. This should allow your new ISP to proceed with the takeover process on their side.Your feedback regarding your experience and the challenges encountered during the release process will be shared with our Service Quality Team for review and improvement.We hope this brings some clarity to the matter. Should you require any further assistance, please feel free to continue engaging with us via direct message and we will gladly assist.
Kind regards,
Mweb Team
Best regards,
NS
Neliswa S's updateReviewer Update
03 Sept 2026, 13:21You are ****s, the line has not been released.
On your chatbot, you are saying that you have requested an immediate release and are waiting on @Vumatel.
YET HERE I AM WITH NO WIFI AND A LINE THAT IS STILL NOT RELEASED.
This is completely unacceptable. Stop giving me conflicting and false information and actually resolve the issue.
You guys speak to Vumstel and sort this out!!!!
On your chatbot, you are saying that you have requested an immediate release and are waiting on @Vumatel.
YET HERE I AM WITH NO WIFI AND A LINE THAT IS STILL NOT RELEASED.
This is completely unacceptable. Stop giving me conflicting and false information and actually resolve the issue.
You guys speak to Vumstel and sort this out!!!!
NS
Neliswa S's update03 Sept 2026, 13:21
Reviewer Update
You are ****s, the line has not been released.
On your chatbot, you are saying that you have requested an immediate release and are waiting on @Vumatel.
YET HERE I AM WITH NO WIFI AND A LINE THAT IS STILL NOT RELEASED.
This is completely unacceptable. Stop giving me conflicting and false information and actually resolve the issue.
You guys speak to Vumstel and sort this out!!!!
On your chatbot, you are saying that you have requested an immediate release and are waiting on @Vumatel.
YET HERE I AM WITH NO WIFI AND A LINE THAT IS STILL NOT RELEASED.
This is completely unacceptable. Stop giving me conflicting and false information and actually resolve the issue.
You guys speak to Vumstel and sort this out!!!!
Mweb's replyOfficial
03 Sept 2026, 13:39Hello Neliswa,
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 13:39
Official
Hello Neliswa,
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
03 Sept 2026, 13:39Hello Neliswa,
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 13:39
Official
Hello Neliswa,
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
We can confirm that the line has been released. For reference, please refer to the SMS sent on 2 September 2026 at 18:47, which confirmed that the line release had been completed.
Kind regards,
Mweb Team
Best regards,
NS
Neliswa S's updateReviewer Update
03 Sept 2026, 13:53It hasn't been released!!!! The other service provider says the line is in use, they have sent me screenshots showing the line hasn't been released
NS
Neliswa S's update03 Sept 2026, 13:53
Reviewer Update
It hasn't been released!!!! The other service provider says the line is in use, they have sent me screenshots showing the line hasn't been released
NS
Neliswa S's updateReviewer Update
03 Sept 2026, 13:54Someone needs to call Vumatel and get this sorted.
NS
Neliswa S's update03 Sept 2026, 13:54
Reviewer Update
Someone needs to call Vumatel and get this sorted.
Mweb's replyOfficial
03 Sept 2026, 14:14Hello Neliswa
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 14:14
Official
Hello Neliswa
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Best regards,
NS
Neliswa S's updateReviewer Update
03 Sept 2026, 14:28Some time?????? I have been waiting since Tuesday????? How much more time do you need
NS
Neliswa S's update03 Sept 2026, 14:28
Reviewer Update
Some time?????? I have been waiting since Tuesday????? How much more time do you need
Mweb's replyOfficial
03 Sept 2026, 14:43Hello Neliswa
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 14:43
Official
Hello Neliswa
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Please allow some time for all relevant systems to update. We can confirm that the line has been cleared from our side.
Kind regards,
The Mweb Team
Best regards,
NS
Neliswa S's updateReviewer Update
03 Sept 2026, 15:12You didn't answer my question, just repeated your response.
You said it was released yesterday and it wasn't. You are now saying it is and it isnt. Nonetheless how much longer am I suppose to wait? It isn't unreasonable to ask you guys how much longer I am expected to wait with no wifi
You said it was released yesterday and it wasn't. You are now saying it is and it isnt. Nonetheless how much longer am I suppose to wait? It isn't unreasonable to ask you guys how much longer I am expected to wait with no wifi
NS
Neliswa S's update03 Sept 2026, 15:12
Reviewer Update
You didn't answer my question, just repeated your response.
You said it was released yesterday and it wasn't. You are now saying it is and it isnt. Nonetheless how much longer am I suppose to wait? It isn't unreasonable to ask you guys how much longer I am expected to wait with no wifi
You said it was released yesterday and it wasn't. You are now saying it is and it isnt. Nonetheless how much longer am I suppose to wait? It isn't unreasonable to ask you guys how much longer I am expected to wait with no wifi
Mweb's replyOfficial
03 Sept 2026, 16:02Hello Neliswa,
To provide clarity, we have followed up with the team that manages line releases, and they have confirmed with cer*****y that the line has been successfully released from our side. We understand that this may differ from the information you are receiving elsewhere, which is why we specifically verified the status with the team responsible for the release process.We would recommend allowing until the end of today for the release to fully reflect across the relevant systems and for your new provider to proceed accordingly.
Kind regards,
The Mweb Team
To provide clarity, we have followed up with the team that manages line releases, and they have confirmed with cer*****y that the line has been successfully released from our side. We understand that this may differ from the information you are receiving elsewhere, which is why we specifically verified the status with the team responsible for the release process.We would recommend allowing until the end of today for the release to fully reflect across the relevant systems and for your new provider to proceed accordingly.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply03 Sept 2026, 16:02
Official
Hello Neliswa,
To provide clarity, we have followed up with the team that manages line releases, and they have confirmed with cer*****y that the line has been successfully released from our side. We understand that this may differ from the information you are receiving elsewhere, which is why we specifically verified the status with the team responsible for the release process.We would recommend allowing until the end of today for the release to fully reflect across the relevant systems and for your new provider to proceed accordingly.
Kind regards,
The Mweb Team
To provide clarity, we have followed up with the team that manages line releases, and they have confirmed with cer*****y that the line has been successfully released from our side. We understand that this may differ from the information you are receiving elsewhere, which is why we specifically verified the status with the team responsible for the release process.We would recommend allowing until the end of today for the release to fully reflect across the relevant systems and for your new provider to proceed accordingly.
Kind regards,
The Mweb Team
Best regards,