Extremely Poor Service – Fibre Still Not Activated & No Support from Mweb or Frogfoot

Extremely Poor Service – Fibre Still Not Activated & No Support from Mweb or Frogfoot

I am extremely disappointed with the shocking lack of service from both Mweb and Frogfoot.

I received confirmation of my order (***-ELS-B1) and multiple messages claiming that my fibre service is active. Yet, despite all these assurances, I am still not connected. I have followed every instruction provided, checked all equipment, and done everything required on my side — but there is no service.

What is even more frustrating is the complete lack of proactive support. Neither Mweb nor Frogfoot has taken responsibility or provided any meaningful assistance. I am left with empty confirmations, no updates, and no working internet.

This level of service is unacceptable. I am paying for a product that has not been delivered, and the ongoing delays are causing major inconvenience. If this issue is not resolved urgently, I will have no choice but to move to an alternative service provider who can actually deliver on their commitments.

I expect immediate action, proper communication, and a resolution without further excuses.

Customer: Geraldine Lawrence Account Number: ***6