Extremely Poor Service – Fibre Modem Relocation Request Ignored - MWEB

What a complete waste of time! I requested a relocation of our fibre modem from one room to another in our home via Mweb’s Live Chat at the end of June 2025. The agent assured me that a technician would arrive within 5 to 15 days to complete the move. By 14 July—21 days later—no one from Mweb had contacted us. I then reached out via their WhatsApp support line. The agent there promised to escalate the issue to Openserve and assured me I would receive feedback within 48 hours. It’s now Friday, five days later, and still no response. This is by far the worst service I’ve ever experienced. No communication, no follow-up, and no accountability.