Extremely Poor Service – Fibre Down for Days with No Support

My Mweb fibre has been down since 02 November and despite reporting it immediately (Ticket MWB***9), there has been no resolution. The service is completely unavailable. The support experience has been terrible, the chat line has extremely long wait times and keeps disconnecting, and when I try calling, the hold times are so long that my airtime runs out before anyone answers. I can’t get proper assistance from any channel.

This is unacceptable service from an ISP. I am paying for a fibre line that isn’t working, and I expect immediate action and a refund/credit for the full period my service has been down. Mweb needs to improve their support drastically. I am extremely disappointed.