Extremely poor service delivery- MWEB

Mweb, yet again. My internet has been down since 8 March. I've logged a call and called in to the technical department several times. Ref MWB***5. 16 March today & still no feedback, no response to my queries and calls and still no internet. All this while I still continue to pay over R600 for a service that I currently do not have. I run a business from home and had additional data costs for this week. Let alone the hours holding on just to be able to speak to a technician.