Extremely Poor Service and No Accountability from Mweb

Mweb has the worst service I have ever experienced. My line has been down since Sunday, 10 May, and four days later there isn’t even a logged call for my issue. They are fully aware of the long wait times but still do not offer a callback option. Their online chat does not work, and after waiting over two hours, calls are often dropped by consultants. I’ve spent over R465 on airtime, and on top of that, I have to buy mobile data, while paying for uncapped internet.

There is a clear and consistent pattern of complaints, yet no meaningful improvement. Mweb knows that a few customers leaving isn’t enough to force urgent change, which shows in their lack of action. They have far too many clients for their support capacity. I strongly urge new customers to review the service feedback before signing up, we are learning this the hard way.