1 reviews | Active since Aug 2026
Extremely Poor Service and Failure to Resolve an MWeb Error by handing me over to Collections
I am still waiting for MWeb to contact me and resolve this matter. Instead, rather than addressing the issue and correcting their admitted mistake, I have now been handed over to collections and have received a letter of demand. This situation arose due to an error on MWeb’s side, and their own consultants have acknowledged the poor service and mistake. Despite this, I am now being subjected to further pressure instead of having the matter properly resolved.I am extremely disappointed and shocked by MWeb’s poor service, lack of accountability, and handling of this matter. I have given MWeb the opportunity to rectify their mistake, yet they continue to fail to do so. If this matter is not resolved urgently and appropriately, I will escalate the complaint further through the relevant channels. MWeb, I expect you to take responsibility for your mistake and resolve this matter without further unnecessary action against me.
We understand how serious and frustrating this situation is, particularly where you’re still waiting for the matter to be resolved and have now received a letter of demand. We recognise why this would leave you feeling that your concerns have not been properly addressed.We’ve arranged for our Billing Collections Support team to review your feedback, the related tickets and the history of the matter, and to get in touch with you to discuss the way forward. Your callback has been logged under ***.We want to ensure the circumstances you’ve raised, including the concerns around the acknowledged error and subsequent collections activity, are properly reviewed by the relevant team so that the matter can be addressed appropriately.We appreciate the opportunity to have this investigated and understand that you’re looking for a clear resolution rather than having to continue following up. Our team will be in touch as soon as possible.
Kind regards,
The Mweb Team
We understand how serious and frustrating this situation is, particularly where you’re still waiting for the matter to be resolved and have now received a letter of demand. We recognise why this would leave you feeling that your concerns have not been properly addressed.We’ve arranged for our Billing Collections Support team to review your feedback, the related tickets and the history of the matter, and to get in touch with you to discuss the way forward. Your callback has been logged under ***.We want to ensure the circumstances you’ve raised, including the concerns around the acknowledged error and subsequent collections activity, are properly reviewed by the relevant team so that the matter can be addressed appropriately.We appreciate the opportunity to have this investigated and understand that you’re looking for a clear resolution rather than having to continue following up. Our team will be in touch as soon as possible.
Kind regards,
The Mweb Team