Extremely Poor Service

I app**** for fibre via Mweb. Their map clearly shows they have service at the address I selected. I made the application 3 - 4 weeks ago. Today I receive an sms saying my application has been cancelled as there is no infrastructure. Now why does their map online show that there is coverage? Secondly, when you call Mweb, to follow up on this order you got to leave a message for them to call you. You can’t speak to anyone. Than they call you back and if you miss the call because you in a meeting or something than that’s it. You got to go again and leave a message for them to call you back. I mean what type of a call Centre they running. Customers are not always available to take a call. Why can’t you guys answer the phone and help a customer instead of this second rate junk service. Why is your map showing coverage but you can’t deliver? It’s seriously terrible service.