EXTREMELY POOR SERVICE

Getting through to any of the agents is such a mission. The App should be the go-to but there is no efficiency. On one occassion, i initiated a LIVE CHAT and received no feedback all day. I am currently awaiting a response on the LIVE CHAT since 8:02, it's now after 9am. In the same breath, I am waiting on a call for the past 28minutes to get through to the billing department. When I try to make payments online, my balance displays a R0.00 amount owing.. when I try to submit proof of payment on the App, i get told no one actively works on the uploaded documents. So, HOW DO WE GET ASSISTANCE WITHOUT FRUSTRATION.!!