RH
Ricus H
1 reviews | Active since Mar 2026
18 Mar 2026, 15:02
Extremely Poor Service
I’ve been with MWeb since 2013, and over the past four months their service has been extremely poor. I have called numerous times, but the call centre either drops the call (not due to a bad connection) or keeps you waiting for more than 15 minutes to speak to someone. Even when you do get through, you are redirected to another department or placed on hold again. I would not recommend MWeb.
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Mweb's replyOfficial
18 Mar 2026, 15:14 Hello Ricus.
Thank you for sharing your feedback. We completely understand how frustrating your experience has been over the past few months, and we appreciate you taking the time to let us know. Your loyalty since 2013 is truly valued, and we want to ensure your concerns are addressed properly.
To assist, we’ve arranged for our Retentions team to review your profile and call you directly to discuss your concerns and advise on the best way forward as soon as possible. Your retention callback request reference is #MWB***8.
We are committed to ensuring this matter is handled efficiently and to restoring your confidence in our service. Please keep an eye out for the call, and if you have any further updates or questions in the meantime, you’re welcome to reach out via private message, and we’ll make sure you’re supported promptly.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. We completely understand how frustrating your experience has been over the past few months, and we appreciate you taking the time to let us know. Your loyalty since 2013 is truly valued, and we want to ensure your concerns are addressed properly.
To assist, we’ve arranged for our Retentions team to review your profile and call you directly to discuss your concerns and advise on the best way forward as soon as possible. Your retention callback request reference is #MWB***8.
We are committed to ensuring this matter is handled efficiently and to restoring your confidence in our service. Please keep an eye out for the call, and if you have any further updates or questions in the meantime, you’re welcome to reach out via private message, and we’ll make sure you’re supported promptly.
Kind regards,
The Mweb Team
Mweb's reply18 Mar 2026, 15:14
Official
Hello Ricus.
Thank you for sharing your feedback. We completely understand how frustrating your experience has been over the past few months, and we appreciate you taking the time to let us know. Your loyalty since 2013 is truly valued, and we want to ensure your concerns are addressed properly.
To assist, we’ve arranged for our Retentions team to review your profile and call you directly to discuss your concerns and advise on the best way forward as soon as possible. Your retention callback request reference is #MWB***8.
We are committed to ensuring this matter is handled efficiently and to restoring your confidence in our service. Please keep an eye out for the call, and if you have any further updates or questions in the meantime, you’re welcome to reach out via private message, and we’ll make sure you’re supported promptly.
Kind regards,
The Mweb Team
Thank you for sharing your feedback. We completely understand how frustrating your experience has been over the past few months, and we appreciate you taking the time to let us know. Your loyalty since 2013 is truly valued, and we want to ensure your concerns are addressed properly.
To assist, we’ve arranged for our Retentions team to review your profile and call you directly to discuss your concerns and advise on the best way forward as soon as possible. Your retention callback request reference is #MWB***8.
We are committed to ensuring this matter is handled efficiently and to restoring your confidence in our service. Please keep an eye out for the call, and if you have any further updates or questions in the meantime, you’re welcome to reach out via private message, and we’ll make sure you’re supported promptly.
Kind regards,
The Mweb Team