Extremely Poor Service

Good day,

I would like to lodge formal complaint against your Sales dept. I received very poor service from two of your employees, Bramwell Barnes (sales manager) and Andile Gaika (sales consultant). I purchased a promotional LTE package in March 2018 which included a free router. I was charged the pro-rata monthly subscription amount for March 2018 & April 2018 plus I was billed for the free router. Andile more than once promised to call me to arrange the refund for the router but he never did call me – he sends me sms’s and whatsapp messages about being in training, working on a Saturday etc. I have never once seen or experienced employees from a company sending customers private messages. This is unacceptable. Andile and I are not friends. He shouldn’t be sending me messages from his private capacity. I have forwarded the messages to Bramwell. Bramwell, promised to arrange a refund but I see a credit was passed instead. I specifically asked for a refund of the full amount i.e. R1599.

I then contacted your billing dept. today, and I was told I need to make a request for the refund in writing plus I must provide my banking details – this is a ridiculous request. You have my banking details. You have even erroneously debited my bank account. What more do I need to do to resolve this issue?

Thank you,