SB
Sipha B
1 reviews | Active since Jul 2025
21 May 2026, 12:30
Extremely poor customer service
right through to installation. Communication is extremely poor, installation technicians do not honour appointment times, and there seems to be little to no regard for the fact that clients also have schedules to manage. We cleared our schedules for the installation appointment only for the technicians not to show up, without any communication or update. Their follow-up team is just as disappointing, with little communication, no accountability, and no sense of urgency or apology. Reaching them is a mission on its own, and even their WhatsApp support is completely ineffective, with issues never being resolved. At this point, I’m genuinely concerned about what will happen once the service is finally installed. If I experience internet issues in future, I have very little confidence that they will be helpful or responsive.
Helpful (0)
Replies (20)0
Replies (20)
Mweb's replyOfficial
21 May 2026, 12:38 Hello Sipha We recognise how disruptive this experience has been, especially when installation commitments were not honoured, and communication did not meet expectations. Having to adjust your schedule without any update is understandably frustrating and not the level of coordination we aim to provide.We have already escalated your order directly to the Metrofibre activation teams for urgent review. They are currently assessing the status and will provide you with a detailed update via email, including confirmed installation timelines and the next steps.We remain closely engaged with the relevant teams to ensure improved coordination and clearer communication moving forward. Our focus is to restore your confidence by ensuring a smooth installation process and a reliable service experience once you are connected.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply21 May 2026, 12:38
Official
Hello Sipha We recognise how disruptive this experience has been, especially when installation commitments were not honoured, and communication did not meet expectations. Having to adjust your schedule without any update is understandably frustrating and not the level of coordination we aim to provide.We have already escalated your order directly to the Metrofibre activation teams for urgent review. They are currently assessing the status and will provide you with a detailed update via email, including confirmed installation timelines and the next steps.We remain closely engaged with the relevant teams to ensure improved coordination and clearer communication moving forward. Our focus is to restore your confidence by ensuring a smooth installation process and a reliable service experience once you are connected.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
SB
Sipha B's updateReviewer Update
21 May 2026, 13:28No one has gotten back to me
SB
Sipha B's update21 May 2026, 13:28
Reviewer Update
No one has gotten back to me
SB
Sipha B's updateReviewer Update
21 May 2026, 13:29I called over an hour ago, before even leaving this review, no one has gotten back to me
SB
Sipha B's update21 May 2026, 13:29
Reviewer Update
I called over an hour ago, before even leaving this review, no one has gotten back to me
Mweb's replyOfficial
21 May 2026, 14:02 Hello Sipha
To assist, we have logged an urgent follow-up with our Metrofibre activation teams currently assigned to this order escalation. They will email you with an update ASAP.
Kind regards,
The Mweb Team
To assist, we have logged an urgent follow-up with our Metrofibre activation teams currently assigned to this order escalation. They will email you with an update ASAP.
Kind regards,
The Mweb Team
Mweb's reply21 May 2026, 14:02
Official
Hello Sipha
To assist, we have logged an urgent follow-up with our Metrofibre activation teams currently assigned to this order escalation. They will email you with an update ASAP.
Kind regards,
The Mweb Team
To assist, we have logged an urgent follow-up with our Metrofibre activation teams currently assigned to this order escalation. They will email you with an update ASAP.
Kind regards,
The Mweb Team
SB
Sipha B's updateReviewer Update
23 May 2026, 09:34It is very unfortunate that the installation team only arrived at my place at 10H30 yesterday. They were dropped off, completed most of the installation around 2PM, and then remained sitting in the yard until around 5PM because the rest of the team had gone elsewhere, leaving them stranded. They were also unable to complete the final step of the installation because the required equipment was with the other team.
When the rest of the team eventually arrived, they completed the installation and left. About 10 minutes later, another property in the yard that uses MetroFibre informed me that their services had been disrupted and were completely offline. My service was also not working, although I had been told it would take about an hour and a half to activate.
I informed the technician, and he returned around 7PM. He appeared inconvenienced by having to come back and fix the issue caused during the installation. He fixed whatever issue there was and left. My neighbours’ services started working again, but mine still did not. My router was flashing red. I initially assumed that after the activation period everything would be fine, but the internet still did not work. I informed him again, and he simply kept responding with “ok.”
I asked him to come first thing this morning, and he agreed, but there has been no communication from him today regarding what time he is coming, or whether he is coming at all. Even yesterday, for him to return and fix the issue, I had to repeatedly follow up because my neighbours were extremely upset as they were still working at the time.
I am also working this weekend and need stable internet, which I clearly explained to him. Throughout this entire process, however, he has seemed very relaxed, has communicated poorly, and has shown no sense of urgency. It honestly comes across as though me reporting that the service he installed is not working, and requiring him to return to fix it, is somehow an inconvenience to him.
The installation itself may be complete, but the fibre is still not working. Whenever I try to connect, it states that there is no internet connection. I find this extremely unfair and highly inconvenient. I am very unhappy with the service I have received from the ordering stage all the way through to installation. The entire experience has been a pain, to say the least.
When the rest of the team eventually arrived, they completed the installation and left. About 10 minutes later, another property in the yard that uses MetroFibre informed me that their services had been disrupted and were completely offline. My service was also not working, although I had been told it would take about an hour and a half to activate.
I informed the technician, and he returned around 7PM. He appeared inconvenienced by having to come back and fix the issue caused during the installation. He fixed whatever issue there was and left. My neighbours’ services started working again, but mine still did not. My router was flashing red. I initially assumed that after the activation period everything would be fine, but the internet still did not work. I informed him again, and he simply kept responding with “ok.”
I asked him to come first thing this morning, and he agreed, but there has been no communication from him today regarding what time he is coming, or whether he is coming at all. Even yesterday, for him to return and fix the issue, I had to repeatedly follow up because my neighbours were extremely upset as they were still working at the time.
I am also working this weekend and need stable internet, which I clearly explained to him. Throughout this entire process, however, he has seemed very relaxed, has communicated poorly, and has shown no sense of urgency. It honestly comes across as though me reporting that the service he installed is not working, and requiring him to return to fix it, is somehow an inconvenience to him.
The installation itself may be complete, but the fibre is still not working. Whenever I try to connect, it states that there is no internet connection. I find this extremely unfair and highly inconvenient. I am very unhappy with the service I have received from the ordering stage all the way through to installation. The entire experience has been a pain, to say the least.
SB
Sipha B's update23 May 2026, 09:34
Reviewer Update
It is very unfortunate that the installation team only arrived at my place at 10H30 yesterday. They were dropped off, completed most of the installation around 2PM, and then remained sitting in the yard until around 5PM because the rest of the team had gone elsewhere, leaving them stranded. They were also unable to complete the final step of the installation because the required equipment was with the other team.
When the rest of the team eventually arrived, they completed the installation and left. About 10 minutes later, another property in the yard that uses MetroFibre informed me that their services had been disrupted and were completely offline. My service was also not working, although I had been told it would take about an hour and a half to activate.
I informed the technician, and he returned around 7PM. He appeared inconvenienced by having to come back and fix the issue caused during the installation. He fixed whatever issue there was and left. My neighbours’ services started working again, but mine still did not. My router was flashing red. I initially assumed that after the activation period everything would be fine, but the internet still did not work. I informed him again, and he simply kept responding with “ok.”
I asked him to come first thing this morning, and he agreed, but there has been no communication from him today regarding what time he is coming, or whether he is coming at all. Even yesterday, for him to return and fix the issue, I had to repeatedly follow up because my neighbours were extremely upset as they were still working at the time.
I am also working this weekend and need stable internet, which I clearly explained to him. Throughout this entire process, however, he has seemed very relaxed, has communicated poorly, and has shown no sense of urgency. It honestly comes across as though me reporting that the service he installed is not working, and requiring him to return to fix it, is somehow an inconvenience to him.
The installation itself may be complete, but the fibre is still not working. Whenever I try to connect, it states that there is no internet connection. I find this extremely unfair and highly inconvenient. I am very unhappy with the service I have received from the ordering stage all the way through to installation. The entire experience has been a pain, to say the least.
When the rest of the team eventually arrived, they completed the installation and left. About 10 minutes later, another property in the yard that uses MetroFibre informed me that their services had been disrupted and were completely offline. My service was also not working, although I had been told it would take about an hour and a half to activate.
I informed the technician, and he returned around 7PM. He appeared inconvenienced by having to come back and fix the issue caused during the installation. He fixed whatever issue there was and left. My neighbours’ services started working again, but mine still did not. My router was flashing red. I initially assumed that after the activation period everything would be fine, but the internet still did not work. I informed him again, and he simply kept responding with “ok.”
I asked him to come first thing this morning, and he agreed, but there has been no communication from him today regarding what time he is coming, or whether he is coming at all. Even yesterday, for him to return and fix the issue, I had to repeatedly follow up because my neighbours were extremely upset as they were still working at the time.
I am also working this weekend and need stable internet, which I clearly explained to him. Throughout this entire process, however, he has seemed very relaxed, has communicated poorly, and has shown no sense of urgency. It honestly comes across as though me reporting that the service he installed is not working, and requiring him to return to fix it, is somehow an inconvenience to him.
The installation itself may be complete, but the fibre is still not working. Whenever I try to connect, it states that there is no internet connection. I find this extremely unfair and highly inconvenient. I am very unhappy with the service I have received from the ordering stage all the way through to installation. The entire experience has been a pain, to say the least.
Mweb's replyOfficial
25 May 2026, 10:55Hi Sipha,
We understand how frustrating and inconvenient this has been, particularly when the installation process itself caused further disruption and required repeated follow‑ups from your side. What you’ve described regarding the technician’s conduct, delays, and lack of urgency is not the standard of service Mweb aims to deliver.
It’s acknowledged that there were challenges during the installation visit with the network provider’s technician, including incomplete work due to missing equipment and the impact this had on both your service and neighbouring properties. While the physical installation may now be complete, activation is still required before the service can function correctly. We have reached out to the team that handles activations to urgently follow up on this and to provide you with clear feedback via email on the next steps.
Your feedback will be shared with our Service Quality Team for review and improvement, as the ordering, installation, and activation journey should be seamless and handled with clear communication and accountability throughout.
If you would like any further assistance, please reach out via direct message on Hello Peter, our team will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and inconvenient this has been, particularly when the installation process itself caused further disruption and required repeated follow‑ups from your side. What you’ve described regarding the technician’s conduct, delays, and lack of urgency is not the standard of service Mweb aims to deliver.
It’s acknowledged that there were challenges during the installation visit with the network provider’s technician, including incomplete work due to missing equipment and the impact this had on both your service and neighbouring properties. While the physical installation may now be complete, activation is still required before the service can function correctly. We have reached out to the team that handles activations to urgently follow up on this and to provide you with clear feedback via email on the next steps.
Your feedback will be shared with our Service Quality Team for review and improvement, as the ordering, installation, and activation journey should be seamless and handled with clear communication and accountability throughout.
If you would like any further assistance, please reach out via direct message on Hello Peter, our team will gladly assist.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 10:55
Official
Hi Sipha,
We understand how frustrating and inconvenient this has been, particularly when the installation process itself caused further disruption and required repeated follow‑ups from your side. What you’ve described regarding the technician’s conduct, delays, and lack of urgency is not the standard of service Mweb aims to deliver.
It’s acknowledged that there were challenges during the installation visit with the network provider’s technician, including incomplete work due to missing equipment and the impact this had on both your service and neighbouring properties. While the physical installation may now be complete, activation is still required before the service can function correctly. We have reached out to the team that handles activations to urgently follow up on this and to provide you with clear feedback via email on the next steps.
Your feedback will be shared with our Service Quality Team for review and improvement, as the ordering, installation, and activation journey should be seamless and handled with clear communication and accountability throughout.
If you would like any further assistance, please reach out via direct message on Hello Peter, our team will gladly assist.
Kind regards,
Mweb Team
We understand how frustrating and inconvenient this has been, particularly when the installation process itself caused further disruption and required repeated follow‑ups from your side. What you’ve described regarding the technician’s conduct, delays, and lack of urgency is not the standard of service Mweb aims to deliver.
It’s acknowledged that there were challenges during the installation visit with the network provider’s technician, including incomplete work due to missing equipment and the impact this had on both your service and neighbouring properties. While the physical installation may now be complete, activation is still required before the service can function correctly. We have reached out to the team that handles activations to urgently follow up on this and to provide you with clear feedback via email on the next steps.
Your feedback will be shared with our Service Quality Team for review and improvement, as the ordering, installation, and activation journey should be seamless and handled with clear communication and accountability throughout.
If you would like any further assistance, please reach out via direct message on Hello Peter, our team will gladly assist.
Kind regards,
Mweb Team
SB
Sipha B's updateReviewer Update
25 May 2026, 15:30 Good day,
Kindly confirm where the router currently in my possession is from.I received a router delivery from MWEB, and the delivery note from Internet Express clearly stated that the order was from MWEB. To date, I have only received one router, which was the one delivered under the MWEB order.
However, I am now being contacted by a company called RSAWEB, claiming that the router I received belongs to them and that I need to return it. This is extremely confusing, as I have not received any router from RSAWEB, at least not to my knowledge.
Can you please clarify whether the router supp**** to me by MWEB is somehow linked to or owned by RSAWEB? There appears to be significant confusion between the two companies, and this entire process has unfortunately been a complete mess.
It is also unfortunate that the only response I seem to receive from MWEB is via HelloPeter, as calls and WhatsApp chats appear to go unanswered, which has only added to the frustration and confusion surrounding this matter.
I would appreciate urgent clarification on this issue
Kindly confirm where the router currently in my possession is from.I received a router delivery from MWEB, and the delivery note from Internet Express clearly stated that the order was from MWEB. To date, I have only received one router, which was the one delivered under the MWEB order.
However, I am now being contacted by a company called RSAWEB, claiming that the router I received belongs to them and that I need to return it. This is extremely confusing, as I have not received any router from RSAWEB, at least not to my knowledge.
Can you please clarify whether the router supp**** to me by MWEB is somehow linked to or owned by RSAWEB? There appears to be significant confusion between the two companies, and this entire process has unfortunately been a complete mess.
It is also unfortunate that the only response I seem to receive from MWEB is via HelloPeter, as calls and WhatsApp chats appear to go unanswered, which has only added to the frustration and confusion surrounding this matter.
I would appreciate urgent clarification on this issue
SB
Sipha B's update25 May 2026, 15:30
Reviewer Update
Good day,
Kindly confirm where the router currently in my possession is from.I received a router delivery from MWEB, and the delivery note from Internet Express clearly stated that the order was from MWEB. To date, I have only received one router, which was the one delivered under the MWEB order.
However, I am now being contacted by a company called RSAWEB, claiming that the router I received belongs to them and that I need to return it. This is extremely confusing, as I have not received any router from RSAWEB, at least not to my knowledge.
Can you please clarify whether the router supp**** to me by MWEB is somehow linked to or owned by RSAWEB? There appears to be significant confusion between the two companies, and this entire process has unfortunately been a complete mess.
It is also unfortunate that the only response I seem to receive from MWEB is via HelloPeter, as calls and WhatsApp chats appear to go unanswered, which has only added to the frustration and confusion surrounding this matter.
I would appreciate urgent clarification on this issue
Kindly confirm where the router currently in my possession is from.I received a router delivery from MWEB, and the delivery note from Internet Express clearly stated that the order was from MWEB. To date, I have only received one router, which was the one delivered under the MWEB order.
However, I am now being contacted by a company called RSAWEB, claiming that the router I received belongs to them and that I need to return it. This is extremely confusing, as I have not received any router from RSAWEB, at least not to my knowledge.
Can you please clarify whether the router supp**** to me by MWEB is somehow linked to or owned by RSAWEB? There appears to be significant confusion between the two companies, and this entire process has unfortunately been a complete mess.
It is also unfortunate that the only response I seem to receive from MWEB is via HelloPeter, as calls and WhatsApp chats appear to go unanswered, which has only added to the frustration and confusion surrounding this matter.
I would appreciate urgent clarification on this issue
Mweb's replyOfficial
25 May 2026, 15:46Hi Sipha,
Thank you for reaching out and for clearly explaining the situation. It’s completely understandable how confusing and frustrating this has been, especially when different companies are contacting you with conflicting information. This is not how the process should feel, and clarity is essential in a situation like this.
To clarify, Mweb has no association with RSAWEB. The router delivered to you was supp**** directly by Mweb and is a ZTE router with serial number ZTEYH8TT3G07134. This device was issued by Mweb and does not belong to RSAWEB. You are not required to return this router to RSAWEB, and it should only be returned to Mweb if and when the time comes to do so.Your feedback regarding the confusion and the difficulty reaching us through other channels will be shared with our Service Quality Team for review and improvement, as communication and clarity around equipment ownership are critical. If you need any further clarification or would like us to engage on this matter again, please feel free to continue the conversation with us here on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for reaching out and for clearly explaining the situation. It’s completely understandable how confusing and frustrating this has been, especially when different companies are contacting you with conflicting information. This is not how the process should feel, and clarity is essential in a situation like this.
To clarify, Mweb has no association with RSAWEB. The router delivered to you was supp**** directly by Mweb and is a ZTE router with serial number ZTEYH8TT3G07134. This device was issued by Mweb and does not belong to RSAWEB. You are not required to return this router to RSAWEB, and it should only be returned to Mweb if and when the time comes to do so.Your feedback regarding the confusion and the difficulty reaching us through other channels will be shared with our Service Quality Team for review and improvement, as communication and clarity around equipment ownership are critical. If you need any further clarification or would like us to engage on this matter again, please feel free to continue the conversation with us here on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
Mweb's reply25 May 2026, 15:46
Official
Hi Sipha,
Thank you for reaching out and for clearly explaining the situation. It’s completely understandable how confusing and frustrating this has been, especially when different companies are contacting you with conflicting information. This is not how the process should feel, and clarity is essential in a situation like this.
To clarify, Mweb has no association with RSAWEB. The router delivered to you was supp**** directly by Mweb and is a ZTE router with serial number ZTEYH8TT3G07134. This device was issued by Mweb and does not belong to RSAWEB. You are not required to return this router to RSAWEB, and it should only be returned to Mweb if and when the time comes to do so.Your feedback regarding the confusion and the difficulty reaching us through other channels will be shared with our Service Quality Team for review and improvement, as communication and clarity around equipment ownership are critical. If you need any further clarification or would like us to engage on this matter again, please feel free to continue the conversation with us here on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
Thank you for reaching out and for clearly explaining the situation. It’s completely understandable how confusing and frustrating this has been, especially when different companies are contacting you with conflicting information. This is not how the process should feel, and clarity is essential in a situation like this.
To clarify, Mweb has no association with RSAWEB. The router delivered to you was supp**** directly by Mweb and is a ZTE router with serial number ZTEYH8TT3G07134. This device was issued by Mweb and does not belong to RSAWEB. You are not required to return this router to RSAWEB, and it should only be returned to Mweb if and when the time comes to do so.Your feedback regarding the confusion and the difficulty reaching us through other channels will be shared with our Service Quality Team for review and improvement, as communication and clarity around equipment ownership are critical. If you need any further clarification or would like us to engage on this matter again, please feel free to continue the conversation with us here on Hello Peter, and we’ll gladly assist.
Kind regards,
Mweb Team
SB
Sipha B's updateReviewer Update
21 Aug 2026, 09:59What must one do to successfully get a cancellation? I have beeen calling mweb and all is well, as soon as I mention that I want to do a cancellation, I get transferred to the cancellation team and no one answers even though I’m told that I’m first in line, this is unfair, I have the right to cancel a contract due to my own reasons, Mweb does not have the right to play tactics to prohibit me from cause each time I just end up giving up
SB
Sipha B's update21 Aug 2026, 09:59
Reviewer Update
What must one do to successfully get a cancellation? I have beeen calling mweb and all is well, as soon as I mention that I want to do a cancellation, I get transferred to the cancellation team and no one answers even though I’m told that I’m first in line, this is unfair, I have the right to cancel a contract due to my own reasons, Mweb does not have the right to play tactics to prohibit me from cause each time I just end up giving up
Mweb's replyOfficial
21 Aug 2026, 10:11Hi Sipha,
We understand your frustration with the difficulty you’ve experienced when trying to reach our cancellations team.Your cancellation request has been logged with our Retentions Team for attention. The team will review the request and contact you regarding the next steps.Kind regards,
The Mweb Team
We understand your frustration with the difficulty you’ve experienced when trying to reach our cancellations team.Your cancellation request has been logged with our Retentions Team for attention. The team will review the request and contact you regarding the next steps.Kind regards,
The Mweb Team
Mweb's reply21 Aug 2026, 10:11
Official
Hi Sipha,
We understand your frustration with the difficulty you’ve experienced when trying to reach our cancellations team.Your cancellation request has been logged with our Retentions Team for attention. The team will review the request and contact you regarding the next steps.Kind regards,
The Mweb Team
We understand your frustration with the difficulty you’ve experienced when trying to reach our cancellations team.Your cancellation request has been logged with our Retentions Team for attention. The team will review the request and contact you regarding the next steps.Kind regards,
The Mweb Team
SB
Sipha B's updateReviewer Update
21 Aug 2026, 10:18I need this to be resolved before 13H00 today or I will be logging a complaint with ICASA, it is my right to cancel a contract and you cannot deliberately ignore me, every time I call and explain that I would like to cancel, I get transferred to cancellation and no one picks up even though the line says I’m first in line, today alone I waited for over 22 minutes before dropping the call, I have also sent you an email under complaints
SB
Sipha B's update21 Aug 2026, 10:18
Reviewer Update
I need this to be resolved before 13H00 today or I will be logging a complaint with ICASA, it is my right to cancel a contract and you cannot deliberately ignore me, every time I call and explain that I would like to cancel, I get transferred to cancellation and no one picks up even though the line says I’m first in line, today alone I waited for over 22 minutes before dropping the call, I have also sent you an email under complaints
Mweb's replyOfficial
21 Aug 2026, 10:31Hi Sipha,We understand the urgency, especially given the time you’ve already spent trying to reach the Cancellations Team.We’ve followed up with our Retentions Team again regarding your cancellation request and highlighted your request for urgent attention. The team will contact you directly regarding the next steps.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply21 Aug 2026, 10:31
Official
Hi Sipha,We understand the urgency, especially given the time you’ve already spent trying to reach the Cancellations Team.We’ve followed up with our Retentions Team again regarding your cancellation request and highlighted your request for urgent attention. The team will contact you directly regarding the next steps.Kind regards,
The Mweb Team
The Mweb Team
SB
Sipha B's updateReviewer Update
24 Aug 2026, 12:50No one has gotten back to me, this service needs to be cancelled before this week ends and I have been trying to get hold of you!
SB
Sipha B's update24 Aug 2026, 12:50
Reviewer Update
No one has gotten back to me, this service needs to be cancelled before this week ends and I have been trying to get hold of you!
Mweb's replyOfficial
24 Aug 2026, 12:59Hello Sipha,
We have escalated the matter once again and requested an urgent follow-up from our Retentions Team. They have been advised that you are still awaiting contact regarding your cancellation request, and the urgency of your feedback has been highlighted for immediate attention.
Kind regards,
Mweb Team
We have escalated the matter once again and requested an urgent follow-up from our Retentions Team. They have been advised that you are still awaiting contact regarding your cancellation request, and the urgency of your feedback has been highlighted for immediate attention.
Kind regards,
Mweb Team
Mweb's reply24 Aug 2026, 12:59
Official
Hello Sipha,
We have escalated the matter once again and requested an urgent follow-up from our Retentions Team. They have been advised that you are still awaiting contact regarding your cancellation request, and the urgency of your feedback has been highlighted for immediate attention.
Kind regards,
Mweb Team
We have escalated the matter once again and requested an urgent follow-up from our Retentions Team. They have been advised that you are still awaiting contact regarding your cancellation request, and the urgency of your feedback has been highlighted for immediate attention.
Kind regards,
Mweb Team
SB
Sipha B's updateReviewer Update
24 Aug 2026, 13:22Please call me again
SB
Sipha B's update24 Aug 2026, 13:22
Reviewer Update
Please call me again
Mweb's replyOfficial
24 Aug 2026, 13:43Hello Sipha,
We see that our Retentions Team attempted to contact you but was unfortunately unable to reach you. Despite not being able to make contact, the team has proceeded with processing your cancellation request and has sent the relevant information through to you. If there is anything within the communication that you would like clarified, or if you would still prefer to be contacted by the team, please send us a direct message via Hello Peter and we will gladly assist further.
Kind regards,
Mweb Team
We see that our Retentions Team attempted to contact you but was unfortunately unable to reach you. Despite not being able to make contact, the team has proceeded with processing your cancellation request and has sent the relevant information through to you. If there is anything within the communication that you would like clarified, or if you would still prefer to be contacted by the team, please send us a direct message via Hello Peter and we will gladly assist further.
Kind regards,
Mweb Team
Mweb's reply24 Aug 2026, 13:43
Official
Hello Sipha,
We see that our Retentions Team attempted to contact you but was unfortunately unable to reach you. Despite not being able to make contact, the team has proceeded with processing your cancellation request and has sent the relevant information through to you. If there is anything within the communication that you would like clarified, or if you would still prefer to be contacted by the team, please send us a direct message via Hello Peter and we will gladly assist further.
Kind regards,
Mweb Team
We see that our Retentions Team attempted to contact you but was unfortunately unable to reach you. Despite not being able to make contact, the team has proceeded with processing your cancellation request and has sent the relevant information through to you. If there is anything within the communication that you would like clarified, or if you would still prefer to be contacted by the team, please send us a direct message via Hello Peter and we will gladly assist further.
Kind regards,
Mweb Team
SB
Sipha B's updateReviewer Update
25 Aug 2026, 11:30Please respond to my email
SB
Sipha B's update25 Aug 2026, 11:30
Reviewer Update
Please respond to my email
Mweb's replyOfficial
25 Aug 2026, 11:48Hi Sipha,Thank you for following up. We understand that you’re awaiting a response to the email you sent and need clarity on your cancellation request.We’ve requested our Retentions Team to look into this further, including the outstanding email response, and provide the relevant feedback. The team will review the matter and assist with the next steps regarding your request.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply25 Aug 2026, 11:48
Official
Hi Sipha,Thank you for following up. We understand that you’re awaiting a response to the email you sent and need clarity on your cancellation request.We’ve requested our Retentions Team to look into this further, including the outstanding email response, and provide the relevant feedback. The team will review the matter and assist with the next steps regarding your request.Kind regards,
The Mweb Team
The Mweb Team
SB
Sipha B's updateReviewer Update
28 Aug 2026, 11:34No one has called me, let alone responded to my email. Moreso, no arrangements for router collections have been made
SB
Sipha B's update28 Aug 2026, 11:34
Reviewer Update
No one has called me, let alone responded to my email. Moreso, no arrangements for router collections have been made
Mweb's replyOfficial
28 Aug 2026, 12:09Hello Sipha,
We have sent a follow-up request to our Retentions Team and highlighted that you are still awaiting feedback. The team has been asked to review the matter and provide the necessary update as a priority.
Kind regards,
Mweb Team
We have sent a follow-up request to our Retentions Team and highlighted that you are still awaiting feedback. The team has been asked to review the matter and provide the necessary update as a priority.
Kind regards,
Mweb Team
Mweb's reply28 Aug 2026, 12:09
Official
Hello Sipha,
We have sent a follow-up request to our Retentions Team and highlighted that you are still awaiting feedback. The team has been asked to review the matter and provide the necessary update as a priority.
Kind regards,
Mweb Team
We have sent a follow-up request to our Retentions Team and highlighted that you are still awaiting feedback. The team has been asked to review the matter and provide the necessary update as a priority.
Kind regards,
Mweb Team