Extremely poor customer service

I placed an order with them on 2024-03-01, they deducted R249.00 off of my account on the 2024-03-04. I have used well over R100.00 trying to contact them regarding my fibre connection as I am still not connected - this is now more than a month later. I don't even want to give them 1 star, because there is absolutely no customer service at this company, If you eventually get through to them after holding on for 45 plus minutes you get transferred to another number only to hold on for more than 30 minutes again. I am very disappointed in the referral which I received to use this service provider