Extremely poor customer service

Good day

I would like to share my bad experience with mweb. I signed up for a new ZTE account. Initially a faulty router was delivered to me. It thereafter took them a week after several calls to deliver another router. 2 days later I have no connectivity, unable to email, watch TV via internet. Access basic wifi services. I spent over a R300 making calls pleading for assistance, not a single person in technical support could resolve my issue. I was advised to consider fibre for better quality transmission. They said it would be regarded as an upgrade. I asked the agent who handled my account to confirm that no cancellation fees will apply. He assured me non will. Now I am sent an sms that R2000 will be debited for cancellation fees. Bear in mind that I got no service from the 1st months contract yet my account was debited upfront. Now this. I am beyond shocked at this absurd business conduct. Further to that, try calling the call centre for assistance, if your call is not disconnected, the automated system, claims not to recognize you as a customer, although I hold an account there. This is pathetic service.