Extremely poor customer service

Would be zero if I could. Two days in a row that we tried contacting Mweb for settings changes on our domain. Day one - 4.5 hours on hold without answer, day two - 3.5 hours on hold with no answer, where 1 hour of that I spent as "first in line for assistance". Truly abysmal customer service and to top it off, the last time we received a full statement for our account from Mweb was May 2024.