Extremely Frustrated with Mweb – Unacceptable Service

I’m beyond disappointed with Mweb. What should be a simple process—moving my internet connection from my old home to my new one—has turned into a frustrating, drawn-out nightmare. Despite requesting it 2 weeks prior to move. I spoke to a lady by the name of Kathleen who assured it should be set up and now I get passed on from person to person. It’s been ages, and still, no one can give me a straight answer about when I’ll be reconnected. Every time I reach out, I’m met with vague responses and zero accountability. It’s not just inconvenient—it’s unacceptable. This ongoing delay is seriously affecting my ability to work, and it’s causing unnecessary stress. I expected better from a service provider I’ve trusted with something as essential as my internet connection. Right now, I’m left in the dark—with no timeline, no communication, and no resolution in sight. Awful experience and great disappointment.

I will await a response to see if Mweb cares about their reputation and clients.