extremely dissapointing customer service and product knowledge

<p>My Internet has been down for weeks. I have phoned mweb almost daily to get updated on what exactly is going on, I get passed from department to department and no one can tell me the status of my internet or why its not working. I've been guaranteed my Internet would working just to be dissapointed. The lack of knowledge as to why my Internet is not working is shocking as is the amount of time the issue has been taken to be resolved. On top of no service I have also been charged as normal. I am left in the position of not wanting anything to do with mweb anymore and I would not recommend them to anyone. </p>