MJ
Monique J
1 reviews | Active since Feb 2022
14 Jan 2023, 13:13
Extremely disgusted with service
If i could select no star i would.service is,well,there is none.tried phoning for the last 1hour,not getting threw,even im 3rd in line,ive been holding 58min with no answer.TRYING TO GET HOLD OF MMWEB TO RETURN THE NONE WORKING ROUTER.HAD OUR ROUTER NOW FOR 4DAYS,OF WICH IT ONLY WORKED FOR 1 DAY.15HOURS NOW NONE STOP HAVING NO SIGNAL.BEFORE THEN LITTERALY EVERY SINGLE DAY BEING WITHOUT SIGNAL FROM 5:00AM TILL 12:00.THIS IS ABSERD AND ABSELUTELY NOT WORTH THE MONTHLY PAYMENT.CANT EVEN REPORT IT AS WE CANT GET THREW THE LINE,THIS IS UNEXCEPTABLE.COULD MWEB KINDLY ATLEAST CONTACT THERE CUSTOMERS AS AT THIS STAGE I WANT TO RETURN THE ROUTER WICH IS OFF NO USE AT ALL AT THIS POINT.
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Replies (3)MJ
Monique J's updateReviewer Update
14 Jan 2023, 13:19If I could I wouldnt even give 1 star.To start off when we app**** for our wifi router we got informed that we had to wait 3weeks for delivery as they only deliver in our area certain days.3weeks later we got the router but no data coverage,then we had to wait another 4days to have it activated.after that we received an sms saying we did not pay our router,wich made me furious as THEY WERE SUPPOSED TO DEBIT THE PAYMENT BUT FAILED TO DO SO.....THEN THE CHERRY ON THE CAKE,SINCE WE HAVE ROUTER ITS OF WITH NO SIGNAL 80% OF THE DAY.Day1,no network from 7:00 till 11:00,day2 no network 7:00 to 11:00,day 3 no network 5:00 till 12:00,day 4 no network 5:00 till 12:00,day5 no network 21:00 till 9:00 the following day,came on for 30min,of again,on for 20min,off again.AND AGAIN OFF NOW.
IM PAYING FOR UNCAPPED WIFI MONTHLY BUT HAVE LITTERALY ONLY NETWORK 20% OF THE DAY AND NEED TO HOTSPOT ANOTHER PHONE JUST TO GET THIS REVIEW SENDING..UNEXCEPTABLE.Tried phoning Mweb,but after being only 3rd in line,waiting and holding on for litteraly 58min,then was 1st in line to talk to a consultant,waited another 41minutes still getting no answer.
The service up to now starting off is absurd!!!!!!! And at this stage im just trying to get hold of Mweb to rather return the NONE WORKING PURCHASE if they cant attend to our needs or complaints as this is of abselutely no use.COULD MWEB KINDLY ATLEAST CONTACT THEIR PAYING CUSTOMERS AS WE HAVE TRIED BUT HAVE NO WAY OF GETTING HOLD OF THEM.
IM PAYING FOR UNCAPPED WIFI MONTHLY BUT HAVE LITTERALY ONLY NETWORK 20% OF THE DAY AND NEED TO HOTSPOT ANOTHER PHONE JUST TO GET THIS REVIEW SENDING..UNEXCEPTABLE.Tried phoning Mweb,but after being only 3rd in line,waiting and holding on for litteraly 58min,then was 1st in line to talk to a consultant,waited another 41minutes still getting no answer.
The service up to now starting off is absurd!!!!!!! And at this stage im just trying to get hold of Mweb to rather return the NONE WORKING PURCHASE if they cant attend to our needs or complaints as this is of abselutely no use.COULD MWEB KINDLY ATLEAST CONTACT THEIR PAYING CUSTOMERS AS WE HAVE TRIED BUT HAVE NO WAY OF GETTING HOLD OF THEM.
MJ
Monique J's update14 Jan 2023, 13:19
Reviewer Update
If I could I wouldnt even give 1 star.To start off when we app**** for our wifi router we got informed that we had to wait 3weeks for delivery as they only deliver in our area certain days.3weeks later we got the router but no data coverage,then we had to wait another 4days to have it activated.after that we received an sms saying we did not pay our router,wich made me furious as THEY WERE SUPPOSED TO DEBIT THE PAYMENT BUT FAILED TO DO SO.....THEN THE CHERRY ON THE CAKE,SINCE WE HAVE ROUTER ITS OF WITH NO SIGNAL 80% OF THE DAY.Day1,no network from 7:00 till 11:00,day2 no network 7:00 to 11:00,day 3 no network 5:00 till 12:00,day 4 no network 5:00 till 12:00,day5 no network 21:00 till 9:00 the following day,came on for 30min,of again,on for 20min,off again.AND AGAIN OFF NOW.
IM PAYING FOR UNCAPPED WIFI MONTHLY BUT HAVE LITTERALY ONLY NETWORK 20% OF THE DAY AND NEED TO HOTSPOT ANOTHER PHONE JUST TO GET THIS REVIEW SENDING..UNEXCEPTABLE.Tried phoning Mweb,but after being only 3rd in line,waiting and holding on for litteraly 58min,then was 1st in line to talk to a consultant,waited another 41minutes still getting no answer.
The service up to now starting off is absurd!!!!!!! And at this stage im just trying to get hold of Mweb to rather return the NONE WORKING PURCHASE if they cant attend to our needs or complaints as this is of abselutely no use.COULD MWEB KINDLY ATLEAST CONTACT THEIR PAYING CUSTOMERS AS WE HAVE TRIED BUT HAVE NO WAY OF GETTING HOLD OF THEM.
IM PAYING FOR UNCAPPED WIFI MONTHLY BUT HAVE LITTERALY ONLY NETWORK 20% OF THE DAY AND NEED TO HOTSPOT ANOTHER PHONE JUST TO GET THIS REVIEW SENDING..UNEXCEPTABLE.Tried phoning Mweb,but after being only 3rd in line,waiting and holding on for litteraly 58min,then was 1st in line to talk to a consultant,waited another 41minutes still getting no answer.
The service up to now starting off is absurd!!!!!!! And at this stage im just trying to get hold of Mweb to rather return the NONE WORKING PURCHASE if they cant attend to our needs or complaints as this is of abselutely no use.COULD MWEB KINDLY ATLEAST CONTACT THEIR PAYING CUSTOMERS AS WE HAVE TRIED BUT HAVE NO WAY OF GETTING HOLD OF THEM.
MJ
Monique J's updateReviewer Update
15 Jan 2023, 09:53To whom it may concern.
After numerous failed attempts to get in contact with you,as one holds on on your line for atleast 65minutes and still dont get any answer,trying to get in contact with someone to assist me,AS I AM EXTREMELY UNHAPPY WITH YOUR SERVICE.It seems I now have no other choise as to cancel my purschase and contract with you,as the NONE WORKING PRODUCT is unexceptable and the NONE CUSTOMER SERVICE IS OFF GREAT CONCERN
I am allowed to return and cancel within 20days after activation of wich I am now on day 3 after activation wich means I CAN cancel this product.
Reason for canceling and returning:
I AM NOT HAPPY WITH THE PRODUCT As ITS FOR MOST OF THE DAY FAULTY AND NOT WORKING at all.
SINCE the router were activated,
to start off I had to wait 3weeks for delivery of my router,when received had to wait another 4days just to get it activated,then i receive an email saying i failed to pay my router,BUT CORRECTION,YOU FAILED TO DEBIT MY ACCOUNT,then as to now,I have a NONE WORKING ROUTER WITH NO SIGNAL,Im STRUGGLING FOR 3DAYS TO GET IN TOUCH WITH YOU.,it has no internet connection 90% of the time.For instance,on Thursday it got activated,it was on for about 30min,and then went off again at 21:00 with no signal,it stayed off for 12 continuous hours threw out the night with no signal,on Friday it came on for the 1st time at around 9:00am,
On Friday night 21:00pm went off again with no signal,stayed of for another 13 continuous hours untill Saturday morning at 10:00.As from there it went on off on off on off for about another hour,and then stayed off again untill 13:00.
Saturday night AGAIN went off with no signal at 19:00,stayed of for another 15 continuous hours.
As im typing this email I need to hotspot with a friends phone to get internet in order to send the email,EVEN THOUGH IM PAYING FOR UNCAPPED WIFI FROM YOU,BUT IT NEVER HAS ANY SIGNAL OR CONNECTION.
Its of abselute no help to me and totaly unexceptable.
And do not even try to use loadshedding as an excuse,as,in our area we DO NOT have any loadshedding so not even that can be used as an sorry excuse fo this horrible service,and even if we did have it,NO loadshedding runs for 12hours straight every day at the same hours, so thats NO EXCUSE.we are staying on the R36 15km outside of Lydenburg MP.
I tried phoning,no results to get in contact with a consultant,tried email,no result as of yet,i googled for other ways to get in contact with you,no results,i posted on hello peter,no results,NEVER EXPERIENCED SUCH KIND OF CUSTOMER SERVICE EVER,ITS INSANE TO SAY THE LEAST.
Ive been struggling like this (not being able to get in touch with you AND having no signal for 13 plus hours every single day now for 4days,and as a new customer,my patience ran out and im not pleased at all anymore.
If you can only provide me with connection 50% of the time i can only PAY 50% OF THE INSTALLMENT.
It seems that being a customer of mweb was the worse decision i could have possibly made.
Im waiting eagerly to get any feedback from you and
I would rather cancel my subscription and return the faulty router and get service from another provider who can atleast be contacted for that matter and provide me with signal that i pay for.
KINDLY GET IN CONTACT WITH YOUR CUSTOMER,ME,TO INFORM ME WITH A RETURNING ADRESS TO RETURN THE USELESS ROUTER AND CANCEL MY SUBSCRIPTION WITH YOU.
15/01/2023
Regards
After numerous failed attempts to get in contact with you,as one holds on on your line for atleast 65minutes and still dont get any answer,trying to get in contact with someone to assist me,AS I AM EXTREMELY UNHAPPY WITH YOUR SERVICE.It seems I now have no other choise as to cancel my purschase and contract with you,as the NONE WORKING PRODUCT is unexceptable and the NONE CUSTOMER SERVICE IS OFF GREAT CONCERN
I am allowed to return and cancel within 20days after activation of wich I am now on day 3 after activation wich means I CAN cancel this product.
Reason for canceling and returning:
I AM NOT HAPPY WITH THE PRODUCT As ITS FOR MOST OF THE DAY FAULTY AND NOT WORKING at all.
SINCE the router were activated,
to start off I had to wait 3weeks for delivery of my router,when received had to wait another 4days just to get it activated,then i receive an email saying i failed to pay my router,BUT CORRECTION,YOU FAILED TO DEBIT MY ACCOUNT,then as to now,I have a NONE WORKING ROUTER WITH NO SIGNAL,Im STRUGGLING FOR 3DAYS TO GET IN TOUCH WITH YOU.,it has no internet connection 90% of the time.For instance,on Thursday it got activated,it was on for about 30min,and then went off again at 21:00 with no signal,it stayed off for 12 continuous hours threw out the night with no signal,on Friday it came on for the 1st time at around 9:00am,
On Friday night 21:00pm went off again with no signal,stayed of for another 13 continuous hours untill Saturday morning at 10:00.As from there it went on off on off on off for about another hour,and then stayed off again untill 13:00.
Saturday night AGAIN went off with no signal at 19:00,stayed of for another 15 continuous hours.
As im typing this email I need to hotspot with a friends phone to get internet in order to send the email,EVEN THOUGH IM PAYING FOR UNCAPPED WIFI FROM YOU,BUT IT NEVER HAS ANY SIGNAL OR CONNECTION.
Its of abselute no help to me and totaly unexceptable.
And do not even try to use loadshedding as an excuse,as,in our area we DO NOT have any loadshedding so not even that can be used as an sorry excuse fo this horrible service,and even if we did have it,NO loadshedding runs for 12hours straight every day at the same hours, so thats NO EXCUSE.we are staying on the R36 15km outside of Lydenburg MP.
I tried phoning,no results to get in contact with a consultant,tried email,no result as of yet,i googled for other ways to get in contact with you,no results,i posted on hello peter,no results,NEVER EXPERIENCED SUCH KIND OF CUSTOMER SERVICE EVER,ITS INSANE TO SAY THE LEAST.
Ive been struggling like this (not being able to get in touch with you AND having no signal for 13 plus hours every single day now for 4days,and as a new customer,my patience ran out and im not pleased at all anymore.
If you can only provide me with connection 50% of the time i can only PAY 50% OF THE INSTALLMENT.
It seems that being a customer of mweb was the worse decision i could have possibly made.
Im waiting eagerly to get any feedback from you and
I would rather cancel my subscription and return the faulty router and get service from another provider who can atleast be contacted for that matter and provide me with signal that i pay for.
KINDLY GET IN CONTACT WITH YOUR CUSTOMER,ME,TO INFORM ME WITH A RETURNING ADRESS TO RETURN THE USELESS ROUTER AND CANCEL MY SUBSCRIPTION WITH YOU.
15/01/2023
Regards
MJ
Monique J's update15 Jan 2023, 09:53
Reviewer Update
To whom it may concern.
After numerous failed attempts to get in contact with you,as one holds on on your line for atleast 65minutes and still dont get any answer,trying to get in contact with someone to assist me,AS I AM EXTREMELY UNHAPPY WITH YOUR SERVICE.It seems I now have no other choise as to cancel my purschase and contract with you,as the NONE WORKING PRODUCT is unexceptable and the NONE CUSTOMER SERVICE IS OFF GREAT CONCERN
I am allowed to return and cancel within 20days after activation of wich I am now on day 3 after activation wich means I CAN cancel this product.
Reason for canceling and returning:
I AM NOT HAPPY WITH THE PRODUCT As ITS FOR MOST OF THE DAY FAULTY AND NOT WORKING at all.
SINCE the router were activated,
to start off I had to wait 3weeks for delivery of my router,when received had to wait another 4days just to get it activated,then i receive an email saying i failed to pay my router,BUT CORRECTION,YOU FAILED TO DEBIT MY ACCOUNT,then as to now,I have a NONE WORKING ROUTER WITH NO SIGNAL,Im STRUGGLING FOR 3DAYS TO GET IN TOUCH WITH YOU.,it has no internet connection 90% of the time.For instance,on Thursday it got activated,it was on for about 30min,and then went off again at 21:00 with no signal,it stayed off for 12 continuous hours threw out the night with no signal,on Friday it came on for the 1st time at around 9:00am,
On Friday night 21:00pm went off again with no signal,stayed of for another 13 continuous hours untill Saturday morning at 10:00.As from there it went on off on off on off for about another hour,and then stayed off again untill 13:00.
Saturday night AGAIN went off with no signal at 19:00,stayed of for another 15 continuous hours.
As im typing this email I need to hotspot with a friends phone to get internet in order to send the email,EVEN THOUGH IM PAYING FOR UNCAPPED WIFI FROM YOU,BUT IT NEVER HAS ANY SIGNAL OR CONNECTION.
Its of abselute no help to me and totaly unexceptable.
And do not even try to use loadshedding as an excuse,as,in our area we DO NOT have any loadshedding so not even that can be used as an sorry excuse fo this horrible service,and even if we did have it,NO loadshedding runs for 12hours straight every day at the same hours, so thats NO EXCUSE.we are staying on the R36 15km outside of Lydenburg MP.
I tried phoning,no results to get in contact with a consultant,tried email,no result as of yet,i googled for other ways to get in contact with you,no results,i posted on hello peter,no results,NEVER EXPERIENCED SUCH KIND OF CUSTOMER SERVICE EVER,ITS INSANE TO SAY THE LEAST.
Ive been struggling like this (not being able to get in touch with you AND having no signal for 13 plus hours every single day now for 4days,and as a new customer,my patience ran out and im not pleased at all anymore.
If you can only provide me with connection 50% of the time i can only PAY 50% OF THE INSTALLMENT.
It seems that being a customer of mweb was the worse decision i could have possibly made.
Im waiting eagerly to get any feedback from you and
I would rather cancel my subscription and return the faulty router and get service from another provider who can atleast be contacted for that matter and provide me with signal that i pay for.
KINDLY GET IN CONTACT WITH YOUR CUSTOMER,ME,TO INFORM ME WITH A RETURNING ADRESS TO RETURN THE USELESS ROUTER AND CANCEL MY SUBSCRIPTION WITH YOU.
15/01/2023
Regards
After numerous failed attempts to get in contact with you,as one holds on on your line for atleast 65minutes and still dont get any answer,trying to get in contact with someone to assist me,AS I AM EXTREMELY UNHAPPY WITH YOUR SERVICE.It seems I now have no other choise as to cancel my purschase and contract with you,as the NONE WORKING PRODUCT is unexceptable and the NONE CUSTOMER SERVICE IS OFF GREAT CONCERN
I am allowed to return and cancel within 20days after activation of wich I am now on day 3 after activation wich means I CAN cancel this product.
Reason for canceling and returning:
I AM NOT HAPPY WITH THE PRODUCT As ITS FOR MOST OF THE DAY FAULTY AND NOT WORKING at all.
SINCE the router were activated,
to start off I had to wait 3weeks for delivery of my router,when received had to wait another 4days just to get it activated,then i receive an email saying i failed to pay my router,BUT CORRECTION,YOU FAILED TO DEBIT MY ACCOUNT,then as to now,I have a NONE WORKING ROUTER WITH NO SIGNAL,Im STRUGGLING FOR 3DAYS TO GET IN TOUCH WITH YOU.,it has no internet connection 90% of the time.For instance,on Thursday it got activated,it was on for about 30min,and then went off again at 21:00 with no signal,it stayed off for 12 continuous hours threw out the night with no signal,on Friday it came on for the 1st time at around 9:00am,
On Friday night 21:00pm went off again with no signal,stayed of for another 13 continuous hours untill Saturday morning at 10:00.As from there it went on off on off on off for about another hour,and then stayed off again untill 13:00.
Saturday night AGAIN went off with no signal at 19:00,stayed of for another 15 continuous hours.
As im typing this email I need to hotspot with a friends phone to get internet in order to send the email,EVEN THOUGH IM PAYING FOR UNCAPPED WIFI FROM YOU,BUT IT NEVER HAS ANY SIGNAL OR CONNECTION.
Its of abselute no help to me and totaly unexceptable.
And do not even try to use loadshedding as an excuse,as,in our area we DO NOT have any loadshedding so not even that can be used as an sorry excuse fo this horrible service,and even if we did have it,NO loadshedding runs for 12hours straight every day at the same hours, so thats NO EXCUSE.we are staying on the R36 15km outside of Lydenburg MP.
I tried phoning,no results to get in contact with a consultant,tried email,no result as of yet,i googled for other ways to get in contact with you,no results,i posted on hello peter,no results,NEVER EXPERIENCED SUCH KIND OF CUSTOMER SERVICE EVER,ITS INSANE TO SAY THE LEAST.
Ive been struggling like this (not being able to get in touch with you AND having no signal for 13 plus hours every single day now for 4days,and as a new customer,my patience ran out and im not pleased at all anymore.
If you can only provide me with connection 50% of the time i can only PAY 50% OF THE INSTALLMENT.
It seems that being a customer of mweb was the worse decision i could have possibly made.
Im waiting eagerly to get any feedback from you and
I would rather cancel my subscription and return the faulty router and get service from another provider who can atleast be contacted for that matter and provide me with signal that i pay for.
KINDLY GET IN CONTACT WITH YOUR CUSTOMER,ME,TO INFORM ME WITH A RETURNING ADRESS TO RETURN THE USELESS ROUTER AND CANCEL MY SUBSCRIPTION WITH YOU.
15/01/2023
Regards
MJ
Monique J's updateReviewer Update
17 Jan 2023, 08:47Today-17/01/24 still no answer at mweb,still no responce on our emails,no responce on hello peter,and still having same issues.looks like they dont care at all and I will just have to get another internet provider,hold on to mwebs router untill they decide to send me a return adress and reverse there debit orders as i will not be paying for something thats unusable.
MJ
Monique J's update17 Jan 2023, 08:47
Reviewer Update
Today-17/01/24 still no answer at mweb,still no responce on our emails,no responce on hello peter,and still having same issues.looks like they dont care at all and I will just have to get another internet provider,hold on to mwebs router untill they decide to send me a return adress and reverse there debit orders as i will not be paying for something thats unusable.