Extremely Disappointing Service from MWEB

Extremely Disappointing Service from MWEB I have been a loyal MWEB customer for over 25 years and have always had more than one email address linked to my account without issue. On Sunday, MWEB suspended one of my long-standing email addresses without any explanation or prior notice. When I contacted support, I was told that I now need to pay extra for an additional email address, something that has never been required in the past. I agreed to the additional charge immediately to resolve the issue. Despite this, my email services remain suspended. What is most frustrating is that: No one can explain why the email was suspended No one can confirm what policy was allegedly breached The issue has been “escalated” with a promise of feedback within 48 hours, yet I remain without access This email address is tied to critical services, accounts, and communications, making the disruption severe and unacceptable After more than two decades of uninterrupted use, it is unreasonable to suddenly suspend an email address with no warning, no justification, and no immediate resolution. This experience has caused unnecessary stress, disruption, and loss of confidence in MWEB’s customer service and escalation processes. Loyalty clearly counts for very little. Based on this experience, I would not recommend MWEB’s email services. There are far more proactive, transparent, and customer-focused service providers available today. I sincerely hope MWEB resolves this urgently — but the damage to trust has already been done.