Extremely disappointing

I signed up for fibre. The activation fee was supposed to go off the same day. 3 days later, still no debit. I spent 2 hours on the phone, on hold, they were logging a query… still no response as to why my activation didn’t go through. I then proceeded with another company that helped me straight away! But they couldn’t activate due to mweb’s registration. So I spent another hour on the phone with mweb to cancel the application which takes another 3 days to process…. This company has wasted my time and energy. I will strongly advise people against them.