Extremely Disappointed with MWEB's Service

I requested to move my internet line to a new address on 28 August. The call center instructed me to do this via the MWEB app, but the app kept giving me an error. After calling the call center again, I was told to send an email instead. I sent the email, but received no feedback for two weeks.

By 11 September, frustrated by the lack of communication, I decided to cancel the service. Suddenly, when I mentioned cancellation, MWEB was quick to offer to move my line. However, by that point, I had already signed up with Axxess, who promptly arranged the installation and delivered the router.

Now, MWEB is charging me an R800 cancellation fee, despite the fact that they failed to provide any timely support or feedback. Why should I have to wait two weeks for a response, only to be helped when I decide to cancel?

This experience has been extremely disappointing, and I would not recommend MWEB to anyone.