Extremely Disappointed with Mweb - Router Oder Cancelled Without Reason

I am extremely disappointed with the service I have received from Mweb. I placed an order for a router on 11 December and even paid a processing fee for it. Since then, I have been patiently waiting for my order, only to find out today that it has been cancelled without any explanation.

Throughout this ordeal, I have tried multiple times to reach Mweb for assistance, but their customer service is unreachable and unresponsive. How can a company operate in this manner, especially when customers have already paid fees and are left hanging?

This level of service is completely unacceptable. I trusted Mweb for my fibre needs, but this experience has left me regretting my decision. I demand an immediate explanation for the cancellation of my order and a resolution to this issue without further delay