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Chanel C
1 reviews | Active since May 2023
07 Sept 2026, 10:43
Extremely disappointed with MWeb
Extremely disappointed with MWeb. We have now been without internet for an entire week, simply because we moved one unit next door.
The frustrating part is that everything is already in place. There is no new installation required — MWeb simply needs to complete the switch-over from their side. Yet somehow, this has taken a full week, leaving us without internet and with absolutely no urgency from their side.
For something that should be a straightforward administrative/technical switch, the level of service and response time has been completely unacceptable. We have had to follow up repeatedly, while MWeb seems to have no concern about how long their customer is left without a service they are paying for.
A week without internet because MWeb cannot complete a simple switch-over is ridiculous. This needs to be resolved urgently.
Very poor service and extremely disappointing customer support. I would seriously think twice before recommending MWeb to anyone.
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Replies (1)
Mweb's replyOfficial
07 Sept 2026, 12:04Hi Chanel,
We understand how frustrating it must be when a move of premises does not progress as expected, particularly when you're waiting to have your service activated at your new address. This is not the experience we want for our clients, and we appreciate how important it is to have a smooth transition when relocating.We would like to take a closer look into the status of your move order and the concerns you've raised regarding the delays. Kindly send us a direct message via Hello Peter with the email address linked to the account in question, and we'll gladly review the matter in more detail and determine the best way forward.We look forward to assisting you further.
Kind regards,
Mweb Team
We understand how frustrating it must be when a move of premises does not progress as expected, particularly when you're waiting to have your service activated at your new address. This is not the experience we want for our clients, and we appreciate how important it is to have a smooth transition when relocating.We would like to take a closer look into the status of your move order and the concerns you've raised regarding the delays. Kindly send us a direct message via Hello Peter with the email address linked to the account in question, and we'll gladly review the matter in more detail and determine the best way forward.We look forward to assisting you further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply07 Sept 2026, 12:04
Official
Hi Chanel,
We understand how frustrating it must be when a move of premises does not progress as expected, particularly when you're waiting to have your service activated at your new address. This is not the experience we want for our clients, and we appreciate how important it is to have a smooth transition when relocating.We would like to take a closer look into the status of your move order and the concerns you've raised regarding the delays. Kindly send us a direct message via Hello Peter with the email address linked to the account in question, and we'll gladly review the matter in more detail and determine the best way forward.We look forward to assisting you further.
Kind regards,
Mweb Team
We understand how frustrating it must be when a move of premises does not progress as expected, particularly when you're waiting to have your service activated at your new address. This is not the experience we want for our clients, and we appreciate how important it is to have a smooth transition when relocating.We would like to take a closer look into the status of your move order and the concerns you've raised regarding the delays. Kindly send us a direct message via Hello Peter with the email address linked to the account in question, and we'll gladly review the matter in more detail and determine the best way forward.We look forward to assisting you further.
Kind regards,
Mweb Team
Best regards,