Extremely Disappointed – Poor Service and Zero Communication from MWEB

I fully regret signing up with MWeb for a Fibre package. I paid the connection fee more than two weeks ago, yet I have received no service or support from them since. Despite multiple attempts to contact their customer service, I have been met with either unhelpful responses or complete silence. On my customer portal it only shows the same dates since day one, and setup dates have since expired. No other updates have been communicated.

This level of service is unacceptable. If a company cannot even handle setting up a new connection in a reasonable timeframe, I dread to think how they manage ongoing support and technical issues. I expected better communication and at least an estimated timeline, but instead, I have been left waiting with no updates.

I would not recommend this ISP to anyone looking for a reliable service. If they can’t fulfill their basic commitments, they don’t deserve customers. I am now considering canceling my request and looking elsewhere. Shame on you MWEB...!